JCPenney first began operating call centers over 50 years ago as a way to meet the needs of customers shopping in 550 stores across the country. Today, operating over 650 stores and jcp.com, JCPenney has become a leader provider of customer service, employing over 700+ customer care representatives and operating our facility in Columbus, Ohio, as well as a project management team in Plano, Texas. It takes a devoted team of representatives to provide a world-class customer experience by building customer loyalty and satisfaction, driving revenue and promoting brand awareness.

If you enjoy a fast-paced, team-focused work environment that propels your career, a position in customer care at JCPenney is just the job for you. Consider the following perks of working at JCPenney:

• Competitive salary
• Shift premiums
• Paid time off
• Dental and vision benefits
• Medical coverage *
• 401K retirement
• Associate recognition
• Career advancement opportunities
• Generous employee discount - up to 25% off

*Requires full-time eligibility

Ready for the next step? Search jobs and see if there’s a related opening near you.