JCPenney first began operating call centers over 50 years ago as a way to meet the needs of customers shopping in 550 stores across the country. Today, operating over 860 stores and jcp.com, JCPenney has become a leading provider of customer service, employing over 1,300 customer care representatives and operating three facilities in Columbus, Ohio; Lenexa, Kansas and Plano, Texas. It takes a devoted leader who can manage a team of representatives to provide leading customer experience by building customer loyalty and satisfaction, driving revenue and promoting brand awareness.
If you enjoy a fast-paced, team-focused work environment that propels your career, a leadership position within our JCPenney customer care operations is just the job for you. Consider the following perks of working at JCPenney:
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