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Asset Protection Technologies Specialist - CCTV, Fire/Burglar (Hybrid)

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Location: Plano, TX, United States -
Job ID: 1109338
Date Updated: Nov 3, 2022

AP Technologies Specialist - CCTV, Fire/Burglar

Working under general supervision, the AP Technologies Specialist will support the safety and security of our facilities and reduce shrink by implementing company and department programs and strategies through the support of our AP technologies, such as Fire, Burglar, and/or CCTV.

Primary Responsibilities:
  • Manages and prioritizes assigned work orders and ensures timely completion and follow-up.
  • Works with the manager, vendors, and store leadership to ensure service level agreements are upheld.
  • Reconciles and processes invoices.
  • Facilitates communication with internal customers and vendors to resolve issues and escalates to manager as necessary Supports the organization's project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues. Supports the development of instructional materials for internal and vendor use.
  • Supports manager with product evaluation, selection, configuration, implementation, and solutions for over 30,000 CCTV cameras, DVRs, network infrastructure, AP workstations, Access Control, Electronic Article Surveillance, Fire Systems, Security Systems, and Merchandise Protection.
  • Assists with the creation of vendor and product specifications and requirements evaluates accordingly for system platforms, hardware, and software. Performs installation, customization, implementation, and maintenance of AP equipment and systems and performs additional related duties as assigned.

Core Competencies & Accomplishments:
  • Customer Service, Thinks Critically, Drives Results, Embraces Growth Mindset
  • Excellent verbal, written communication, and analytical skillset, highly organized
  • 3+ years of related IT or Asset Protection experience ideally with CCTV and/or Fire/Burglar Alarm systems
  • Proficient use of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Experience with Analog systems and IP Systems, Security Cameras (fixed, mechanical, modular, etc.) ideal
  • Networking experience is a plus
  • A certificate from a Technical Institute or Associate Degree in Computer Science or Info Systems is preferred, or equivalent work experience.

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

For more opportunities to join our team please visit our careers page.

Job Title: Asset Protection Technologies Specialist - CCTV, Fire/Burglar (Hybrid)
Location: Plano, TX, United States -
Job ID: 1109338

J.C. Penney Company Inc.
Plano, Texas

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