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Endpoint Engineer 1

Location: Plano, TX, United States -
Job ID: 1109119
Corporate Positions
Technology
Job Type: Full-Time
Date Updated: May 17, 2022

Endpoint Engineer 1- Infrastructure Engineering

The Endpoint Engineer 1 will be part of the team that is responsible for Endpoint & Office 365 Engineering. This role will be part of our global EndPoint support team.

Primary Responsibilities:
  • Knowledge of desktop OS Windows 10 - troubleshooting, deployment, and patching
  • Level 2 support of Windows 10, Office 365, OSD, lifecycle replacements
  • Office 365 administration experience - Outlook, Teams, OneDrive, and Sharepoint
  • Support Associates and technical staff as required
  • Desktop patching knowledge
  • Deploy new technologies as they become available or are requested
  • Upgrade enterprise software as required to support business requirements
  • Work with the various business partners to ensure solutions align with the platform roadmap and architecture
  • Work with vendors to understand new solutions' limitations and capabilities
  • Use Remedy to track Incidents and Work Orders
  • Support legacy software and research new software solutions

Core Competencies & Accomplishments:
  • 2 years of Office 365 administration experience
  • Understanding of Azure, Exchange, and alternative email systems such as Ironport and SmarterMail
  • Knowledge of OSD with SCCM
  • Intermediate PowerShell experience required
  • Strong troubleshooting and critical problem-solving skills
  • Customer Service focused with excellent communication skills when working with associates and the executive teams
  • Subject matter area skills needed or preferred: Office 365 including Exchange, SharePoint, Teams
  • Methodologies and/or technology framework knowledge needed (examples: Agile, TOGAF, ITIL)
  • Demonstrated experience for infrastructure engineering components (eg. OS, networks, device management, active directory, SCCM, etc.)

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company's flagship store, jcp.com. JCPenney is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 120 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter.

For more opportunities to join our team please visit our careers page.

Job Title: Endpoint Engineer 1
Location: Plano, TX, United States -
Job ID: 1109119

J.C. Penney Company Inc.
Plano, Texas

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