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Desktop Engineer 1

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Location: Plano, TX, United States -
Job ID: 1108941
Corporate Positions
Job Type: Full-Time
Date Updated: Jun 13, 2022

Desktop Engineer 1- Infrastructure Engineering

The Desktop Engineer 1 will be part of the team that is responsible for supporting our Home Office Associates. This role will be part of our Technology Solutions Center support team.

  • Provide onsite Deskside support of JCP IT hardware, operating systems and applications
  • Assist Associates in the Home Office and remote Associates using remote tools
  • Troubleshoot printers and other business peripherals
  • Support lifecycle replacements of laptops and desktops
  • Proactively identify trends to ensure a stable environment
  • Provide onsite support for business meetings
  • Use Remedy to track Incidents and Work Orders
  • Deploy software to assets
  • Collaborate with other IT teams to drive restoration of service

Core Competencies & Requirements:
  • Must have experience with troubleshooting issues on MacOs versions Big Sur and Monterey
  • Familiarity with supporting iPads and iPhones with enterprise device management tools
  • Must have experience with troubleshooting and resolving issues within a Windows 10 environment
  • Experience diagnosing hardware, software and peripheral failures.
  • Ability to resolve issues on multiple platforms and applications
  • Knowledge of SCCM software deployment
  • Proficient knowledge on Office 365
  • Experience in network diagnostics
  • Experience with Imaging laptops/desktops
  • Ability to analyze application and event logs
  • Good problem solving and analytical skills
  • Good written and verbal skills
  • Ability to work well in a team environment
  • Must exude patience, people-oriented, and comfortable with assisting all IT areas

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company's flagship store, jcp.com. JCPenney is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 120 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter.

For more opportunities to join our team please visit

Job Title: Desktop Engineer 1
Location: Plano, TX, United States -
Job ID: 1108941

J.C. Penney Company Inc.
Plano, Texas

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