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Facilities Senior Associate

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Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1108224
Job Type: Full-Time
Date Updated: Jun 29, 2022

General Description

Job Title: Senior Associate, Facilities and Administration

Location: Bangalore, India

Legal Entity: J. C. Penney Services India Pvt. Ltd.

About the organization:

When it fits, you feel it. JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on FacebookInstagram, and Twitter.

This JD is intended to describe the general nature and level of work to be performed by the individual assigned to this job. This is an inclusive list and is not intended to be an exhaustive list of responsibilities, duties and skills.

Job purpose:

We are looking for a candidate for a Management of Facilities and Admin role with 7+ years’ experience in the Facilities function to:

  • Be responsible for all Facilities and Admin infrastructure for the India Global In-house Center (GIC) under the direction of the Head of Facilities and Administration. This includes managing the facilities organization in a globally matrixed environment
  • Take responsibility for the function
  • collaborate with business stakeholders and ensure its smooth functioning



  • Works with the Head of Facilities and Administration, leadership team and business leaders to contribute to the strategy of the organization
  • Maintain the facility management, security, all arrangements for employees, transport management, interaction with authorized facility and SEZ management and guidance on new areas, tools, techniques to manage facilities and growth
  • Maintain the entire Technical Services of the facilities to the Business expectation
  • Manages and coordinates project management, quality and consistency of the facility

Core responsibilities:

  • Responsible for all facility operations and site services execution
  • End to end in line with functional objectives Implement and service delivery framework.
  • Establishing clear and measurable service delivery levels that support business objectives
  • Maintain the Operations and Sustainability KPIs and SLAs, manage the functional budgets for the operating unit per plan.
  • Maintain the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within JCPSI
  • Execute the highly reliable and top performing systems at facilities while keeping the operating costs in facilities at a minimum and the equipment supports mission-critical servers maintained with 99.99% uptime
  • Execution of various corporate functional initiatives
  • Maximize operational efficiency, thereby optimization of Facilities costs (energy, transport, opex spend) service delivery, operational efficiency, service delivery framework, operations, customer satisfaction, facility management
  • Understand the business and requirement and design process and procedures for the facility within the framework.
  • upkeep-tight housekeeping mgmt., Security, BF/Lunch/Snacks/Dinner arrangements for employees, transport management – ensure safe movement of employees to and from workplace, regular maintenance, interaction with building manager/maintenance depts., etc., preparation of maintenance sheets, history card and process documentation for equipment, guidance on new areas, tools, techniques to manage facilities and growth better.
  • Development and documentation of standards to manage the quality and consistency of facilities.
  • Maintain the compliances with respect to statutory laws and for all periodic audits (internal and external).
  • manage Annual Maintenance Contracts (AMCs) for all equipment and ensure timely support is received during any breakdown of equipment.
  • Metrics and measurement indices for facility maintenance and upkeep, dashboards showing progress.
  • Proactively explore options for improvement and introduce new initiatives by collaborating with the client to identify and develop solutions.


People responsibilities:

  • Responsible for executing the core Facilities Technical & Soft services and Admin function
  • Global mindset and cross-border culture
  • Relationship management
  • Buddy up with new hires


Core competencies:

  • Ability to engage with stakeholders
  • Ability to think independently, strategically and systemically
  • Ability to work in an ambiguous, complex, challenging and fast-paced environment
  • Ability to problem solve and negotiate, and strong decision making skills
  • Strong planning and organizational skills
  • Strong relationship management and collaboration skills
  • Creative and conceptual thinking
  • Strong communication skills (verbal and written)
  • High impact presentation skills to stakeholders
  • Process mapping and redesign


  • Diploma or Under/post Graduates in Electrical, Electronics or Mechanical Engineering


  • 7+ years of relevant experience in a GIC
  • Planning, development, implementation

Working conditions:

  • Normal office working conditions, with stretched timelines as necessary
  • May be required to travel (domestic/international) as per business need


Job Title: Facilities Senior Associate
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1108224

J.C. Penney Company Inc.
Plano, Texas

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