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Engineer 1

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1108166
Job Type: Full-Time
Date Updated: Jan 9, 2022

General Description

Engineer 1– Infrastructure Support - Network
JCPSI, Bangalore

 

 About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewellery, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter.

Engineer 1 – Infrastructure Support & operations Network - will report to support & operations Senior Manager and will be part of the team that is responsible for providing support for our core infrastructure components. 

This entails: (1) Network Operations & support and configuration changes.  (2) Partnering with global team (3) Preventive measure through regular health checks (5) monitor the daily operational tasks to ensure MTTR as per the SLA. 

Critical Primary Responsibilities:

Support and troubleshooting of company's network infrastructure and services, including Cisco switches, routers, LAN/WAN, firewalls, Wireless Network, VPN devices, WAN protocols, Checkpoint, Load balancer (NetScaler) and knowledge of dynamic routing protocols such as BGP.   

  • Supervise the daily operational tasks to ensure MTTR as per the SLA and perform random check to ensure INC quality
    Managing resolution of problems and escalate as appropriate. Communicate problems or issues in a timely manager.
  • Manage strong relationship with global team and look for any opportunity which can be enabled
  • Ensure the physical health checks for data Center, Warehouse equipment, define opportunity & gaps in Network and Focus efforts on automation.
  • Identifies faults, raise trouble tickets and provides resolution of complex problem requests. Escalate if necessary, ensure all PBI are tracked on regular basis and work towards closer
  • Drives the technical knowledge and ownership for L1 associates.
  • Participates in rotational on-call duties to respond to escalated after-hours requests and deployments 

Critical Skills & Experiences:

  • 2+ Years of Experience supporting variety of routing and switching technologies
  • Strong knowledge & troubleshooting skills on Cisco switches, Routers, firewalls (Checkpoint & Cisco ASA), Wireless Network, VPN devices, WAN protocols, Load balancer (NetScaler) & Cisco IPT.
  • Knowledge of commonly used network concepts, protocols and topologies
  • Knowledge of LAN/WAN architecture and associated protocols, such as TCP/IP, DNS, DHCP and HTTP/S
  • Good understanding of networking – routing, subnets, TCP, IP, Wireless and VLANs

Job Title: Engineer 1
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1108166

J.C. Penney Company Inc.
Plano, Texas

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