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IT Technician

Location: Reno, NV, United States -
Job ID: 1024202
Pay Range: $40975.00 - $61463.00
Date Updated: Jan 4, 2022

Installs and supports products, processes and hardware related to execution of supported Customer’s

daily business operation.


· Develops understanding of business processes being supported by operational unit.

· Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs.

· Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues.

· Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives.

· Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings.

· Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer.

· Assesses issue and recommends alternative actions for incident and problem resolution.

· Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines.

· Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems.

· Performs other related tasks as assigned.

Skills and Characteristics

· Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training

· Basic aptitude for logical thinking and analytical processes

· Good communication skills, written and verbal and sharing of ideas

· Basic partnering and teamwork skills

· Customer focus

· Performs assigned tasks with supervision; manages tasks within allotted time

· Serial tasking

· Ability to work in a fast-paced environment

· Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software

· Working knowledge of Windows networking and operating system

· Working knowledge of Unix operating systems

· Ability to use Change Control and Problem Management software.

· Work experience with IT support, PC/LAN and other related hardware/software

Job Title: IT Technician
Location: Reno, NV, United States -
Job ID: 1024202

J.C. Penney Company Inc.
Plano, Texas

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