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Associate Engineer - Technology Enterprise Services (Reno, NV)

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Location: Reno, NV, United States -
Job ID: 1107815
Corporate Positions
Job Type: Full-Time
Salary Range: $53,600.00 - $96,400.00
Date Updated: Nov 30, 2021

Associate Engineer - Technology Enterprise Services (Reno, NV) 

The Associate Engineer will support end user operations, work with remote support groups to implement hardware and software changes, provide support and administration of applications, and servers located within the facility. The Associate Engineer will support users experiencing a wide range of hardware, software, peripheral and applications problems and resolve incidents and problems of level one and some level two complexity. The Associate Engineer will research and coordinate implementing any requests from business partners (if approved). The Associate Engineer will be an active participant on multiple local and field wide projects and will also lead local and field wide projects.  The Associate Engineer will be responsible for creating local and field wide documentation and ensuring it is distributed in a timely manner.  The Associate Engineer will ensure IR’s are updated accurately and timely, escalate incidents and problems in a timely manner to the Site Leader and provide assistance to other IT Associates as needed.

Primary Responsibilities:

  • Proficient knowledge of Data Center hardware and support Infrastructure. Must have good familiarity with standard workstation software used to perform daily duties                              
  • Proficient knowledge of LAN / WAN concepts and supporting hardware of the Network environment                    
  • Proficient knowledge of UNIX operating system and respective commands   
  • Working knowledge of Data Center environmentals and related hardwareBullet
  • Focus on internal and external customer needs
  • Proficient knowledge of business processes being supported by the operational unit. Developing global customer view
  • Demonstrates the ability to interact with business customers on a business, operational and technical level and able to react to changing environments and business needs

Core Competencies & Accomplishments:

  • Proven work experience within a Network or Computer operations environment; has good familiarity with IT Support Infrastructure and related hardwareYears of Experience
  • Doing, participates, supports and recommends; mentors IT Technician Associates
  • Completes tasks of level 1 and some level 2 complexity independently
  • Multi-tasking within local area of responsibility with no required supervision
  • Tasks are assigned and consequences of error carry moderate risk to the organization

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney: 

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on FacebookInstagram, and Twitter. 

For more opportunities to join our team please visit our careers page. 

Job Title: Associate Engineer - Technology Enterprise Services (Reno, NV)
Location: Reno, NV, United States -
Job ID: 1107815

J.C. Penney Company Inc.
Plano, Texas

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