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Payment Operations Specialist

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Location: Plano, TX, United States -
Job ID: 1107576
Corporate Positions
Finance & Accounting
Job Type: Full-Time
Date Updated: Mar 12, 2022

Payment Operations Specialist

The Payment Operations Specialist will support and assist Director of Payments with day-to-day operations, projects, and other duties as assigned.

Primary Responsibilities:

  • Authorization rules and requirements
    • Learn all aspects of authorization rules and requirements for Synchrony, Visa, MasterCard, American Express, Discover, PayPal, Certegy, PIN Debit, and Gift Card
    • Ensure compliance with the rules and requirements by payment type
    • Review and manage authorization activity by payment type
    • Perform trend analysis on a regular basis
  • Settlement rules and requirements
    • Learn all aspects of settlement rules and requirements for Synchrony, Visa, MasterCard, American Express, Discover, PayPal, Certegy, PIN Debit, and Gift Card
    • Point of contact for the Credit team in the Shared Services Center in Salt Lake City
    • Ensure compliance with the rules and regulations by payment type
    • Review and manage settlement activity by payment type
    • Settlement funding process and validation
    • Perform interchange trend analysis by card type on a regular basis
  • Chargeback Process and Cost Management
    • Learn all aspects of the chargeback lifecycle for Synchrony, Visa, MasterCard, American Express, Discover, PayPal, and Certegy
    • Point of contact and escalation for the team in the Shared Services Center in Salt Lake City
    • Perform trend analysis on chargeback costs by card type on a regular basis
  • Customer experience
    • POS, Ecommerce, Mobile App
  • Project Management skills     
    • Actively participates in projects

Core Competencies & Accomplishments:

  • Bachelor’s degree
  • Customer-centric mindset
  • Strong sense of urgency, ability to adapt to change, and self-starter
  • Strong organizational skills and attention to detail
  • Experieice with Microsoft tools: Excel, Power Point
  • PCI knowledge

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney: 

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on FacebookInstagram, and Twitter. 

For more opportunities to join our team please visit our careers page. 

Job Title: Payment Operations Specialist
Location: Plano, TX, United States -
Job ID: 1107576

J.C. Penney Company Inc.
Plano, Texas

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