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Senior Global Operations Manag

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Location: Kowloon Bay, K, Hong Kong - Flt/Rm1bto7a 21/f & 39 Wang Kwong Rd Kowloon Bay
Job ID: 1107470
Job Type: Full-Time
Date Updated: Sep 28, 2021

General Description

Basic Function:

Define and execute controls (IT Policies & Process/Procedures), manage IT Capital budget for PC lifecycle, and support the business activities. Monitoring IT operations include help desk support, security, IT policies, business process improvement, hardware & software deployment for all International Buying Offices. Coordinate with Home office to deliver IT operations and projects according to corporate guidelines. Provides leadership, coordination and support as a primary Business Operations lead for the International Offices. Manage activities, scheduling and communication to ensure flawless execution of Company business objectives. Participates as requested on Company special projects on behalf of the International Offices. Provides leadership in the planning, sequencing and tracking of IBO workload processes and operational efficiencies. Primary responsibilities include, but not limited to: Supply Chain, Business Operations, Business Applications, and IT Help Desk Support.


a. Implement and execute business process changes to ensure optimal performance.

b. Operational audits.

c. Business Process & Technology integration.

d. Builds trust and rapport.


a.Effective and timely management of multiple work assignments for the organization.

b. Coordination of regional efforts and encouraging participation.

c. Changes to staffing levels.


a. Corporate & JCPSI IT

b. Business Operations

c. Supply Chain

d. Customs and Compliance


1. Develop initiatives for new IT projects to streamline processes, improve performance, scalability and to reduce operating cost. Facilitate home office project and provide appropriate feedback to ensure successful rollout and to the benefit of all the IBOs. Ensure high system availability and work within assigned capital budget for PC lifecycle management to maintain high level of work efficiencies.

2. Monitors and coordinates the installation of the all business applications by reviewing project schedules and hardware requirements, determining production sites and data I/O requirements and develops or assists with development of user's test packages, operating procedures, installation plans, hardware and documentation approvals.

3. Oversees and defines scope, business objectives, controls and measurements of all International projects. Manages all elements of projects and processes, both existing and new, to ensure the successful execution, implementation, and meeting of project timeline. - Develops and manages business process to ensure continuous process improvement and recommendations for best practices to maintain operational efficiencies across the region.


College degree or equivalent business experience, MBA degree preferred. 8-10 years of business experience in supply chain, business operations, or technology. Excellent critical thinking and strategic planning skills.

Job Title: Senior Global Operations Manag
Location: Kowloon Bay, K, Hong Kong - Flt/Rm1bto7a 21/f & 39 Wang Kwong Rd Kowloon Bay
Job ID: 1107470

J.C. Penney Company Inc.
Plano, Texas

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