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Director, Payment Sales Promotion and Payment Services (Credit)

Location: Plano, TX, United States -
Job ID: 1105235
Corporate Positions
Finance & Accounting
Job Type: Full-Time
Date Updated: Jul 12, 2021

Director, Payment Sales Promotion - Payment Services (Credit)

The Director, Payment Sales Promotion reports to the Vice-President, Credit and leads the development and implementation of JCPenney’s Credit marketing and Gift Card marketing plans. Focus is on the acquisition and retention of customers to JCPenney (Credit Card Program or Gift Card) and deepening relationships with existing JCPenney customers through migration into the JCPenney Card Program. Serves as the JCPenney Marketing lead for the Credit Marketing relationship with the Credit Card Program’s bank partner, and as a member of the Payments leadership team along with the Director, Payment Operations, Sr. Director, FP&A, and Vice-President, Credit.

Primary Responsibilities:

  • Annual P&L responsibility for driving multi-billion dollar credit card program sales dollars and achievement of the payment function’s 5 year credit card sales objectives
  • Annual P&L responsibility for driving multi-million dollar Gift Card program sales (load) dollars and achievement of the payment function’s 5 year Gift Card sales (load) objectives
  • Develop and execute strategic and tactical marketing programs designed to further engage the credit card program customer through increased retention and higher annual spending per account
  • Work in partnership with our credit card program partner and Store Operations to drive credit card program new account acquisition
  • Accountability for the presence, and smooth execution, of all Payment Tender marketing efforts across all enterprise channels / touchpoints
  • Coordinate with Marketing and Loyalty on all Payments related marketing projects, to include developing recommendations for how the Credit Card Program is represented across all customer touchpoints
  • Accountability for successful implementation of all marketing related projects and initiatives involving JCP’s credit card issuer
  • Monitoring and improvement of the customer’s experience with the Penney’s brand as experienced through the customer’s wallet, to include root cause analysis and issue elimination as identified through customer satisfaction scores and customer complaint escalations related to any form of payment
  • Principal marketing contact for all Gift Card Affiliate Network partners

Core Competencies & Accomplishments:

  • Bachelor’s degree required, Masters degree or 5+ years of appropriate equivalent work experience preferred
  • Demonstrated strong Project Management skills through active past leadership and/or participation in major cross-functional projects
  • Experience with / knowledge of multi-tender or credit card loyalty programs and lifecycle credit card marketing
  • Customer-centric mindset  
  • Strong sense of urgency, ability to adapt to change, and self-starter 
  • Strong organizational skills and attention to detail 
  • Experience with Microsoft Office tools: i.e. Excel, Power Point, Teams, etc. 

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney: 

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on FacebookInstagram, and Twitter. 

For more opportunities to join our team please visit our careers page. 

Job Title: Director, Payment Sales Promotion and Payment Services (Credit)
Location: Plano, TX, United States -
Job ID: 1105235

J.C. Penney Company Inc.
Plano, Texas

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