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Jewelry Education Manager - Midwest

Location: Plano, TX, United States -
Job ID: 1105104
Corporate Positions
Buying & Planning
Job Type: Full-Time
Date Updated: Aug 1, 2021

Jewelry Education Manager - 
J.C. Penney Company, Inc.

St. Louis, MO, Kansas City, MO, Omaha, NE


This is a field based position covering St. Louis, MO, Kansas City, MO and Omaha, NE. 

Support the General Manager and District team by providing coaching, training, and development to the in-store jewelry team including the supervisor and support associates on the specific selling skills needed in fine jewelry to drive sales.

Primary Responsibilities:

Communicates, delivers and tracks training, coaching, and people development in conjunction with distance learning model, including:

Product Knowledge Training

Selling Skills- how to recognize customer needs, building relationships and emotional connection, close the sale etc.

Protection Plan and Credit training

Keep In Touch and Prospecting training

New to Position Training

-Facilitate specialty sales training for store leadership

-Collaborate with store leadership to facilitate and support an environment of continuous learning and development

-Partner with store leadership to review analytics and reporting to identify staffing and training needs

-Recruit talent to assist stores with hiring the right people, including selling associates and department supervisors

-Assist General Manager’s in identifying, assessing, and promoting the right talent to drive sales and business initiatives

-Travels throughout assigned territory to deliver technical skills workshops using a variety of instructional techniques and formats, including video-based and classroom training, role-playing and simulations.

Core Competencies & Knowledge:

Education: Bachelor’s degree preferred or equivalent work experience 


Proven record of training execution to a high standard within diverse organizations at remote/multi-unit locations

Ability to create productive partnerships within all levels of the stores and home office organization

8+ years of progressively responsible retail experience required

Strong Initiative/Drive, problem solving, customer service, presentation and communication skills

Microsoft Office/Excel expertise required

Strong understanding of key metrics and ability to critically analyze data


Job Title: Jewelry Education Manager - Midwest
Location: Plano, TX, United States -
Job ID: 1105104

J.C. Penney Company Inc.
Plano, Texas

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