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Loyalty Senior Specialist - Marketing

Location: Plano, TX, United States -
Job ID: 1104245
Corporate Positions
Marketing & Advertising
Job Type: Full-Time
Date Updated: Jul 8, 2021

Loyalty Senior Specialist - Marketing

The Loyalty Senior Specialist leads program event planning, documentation and reporting which helps measure and inform the over-arching Rewards marketing strategy and JCPenney enterprise marketing initiatives. This position reports to the Sr. Manager Loyalty and supports the customer engagement team.

Primary Responsibilities:

  • Maintains and manages Rewards level email, SMS and app push calendar including reporting, works with vendor partners, IT, creative and enterprise digital communications team on scheduling; works with other internal departments to consolidate information when needed.
  • Aligns with key cross functional partners on offer set up and communication details which support program marketing efforts
  • Reviews media and offer performance and communicates actionable insights to leadership
  • Partners with credit team on all promotional activity supporting credit membership
  • Supports team members in day to day functions and assists on short and long-term projects
  • Works closely with the store environment team to understand placement and functionality of department signage needs

Core Competencies & Accomplishments:

  • Bachelor's Degree in business, marketing or project management.
  • 3-5 years of marketing program execution experience. Customer Loyalty and Rewards program experience ideal.   
  • Quantitative aptitude for analytics and data driven planning.
  • Email, SMS, Direct Mail and app Loyalty communication planning and execution.
  • Knowledge of the creative process for both digital and print media
  • Strong project management skills with high attention to detail and the ability to multi-task in a deadline driven environment.
  • Strong interpersonal skills and the ability to build relationships.
  • Excellent written and oral communication skills. 
  • Self-starter who takes initiative.  Flexible with change and unafraid of ambiguity.  
  • Proficiency in MS software (Word, Excel, PowerPoint, and Outlook). 

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney: 

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on FacebookInstagram, and Twitter. 

For more opportunities to join our team please visit our careers page. 

Job Title: Loyalty Senior Specialist - Marketing
Location: Plano, TX, United States -
Job ID: 1104245

J.C. Penney Company Inc.
Plano, Texas

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