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Operations Support Staff - Back Office

Location: Salt Lake City, UT, United States -
Job ID: 1104237
Corporate Positions
Finance & Accounting
Job Type: Full-Time
Date Updated: Jul 8, 2021

Operations Support Staff - Back Office

The Operations Support Staff analyzes and resolves customer problems via telephone, web, and e-mail while maintaining records of problems and inquiries handled. This position supports various business verticals such as Procurement, Store Environment, Customer Care, and Payroll.

Primary Responsibilities:

  • Achieves high level of customer service and all quality goals by providing timely, accurate, and engaging service while focusing on the customer.
  • Delivers service in an efficient and effective manner in accordance with established procedures and goals.
  • Researches and analyzes business and customer issues and recommends improvements.
  • Recognizes trends and implements solutions.
  • Interfaces with Home Office leadership to resolve escalated issues.
  • Job may require kneeling, bending, reaching and lifting.

Basic Knowledge:

  • Utilizes problem-solving skills and applies solutions.
  • Ability to handle difficult situations with professionalism and courtesy.
  • Intermediate MS Office Suite skills.
  • Basic reconciliation skills.

    Core Competencies & Accomplishments:

    • Demonstrate self-starter, initiative, and ability to make decisions independently.
    • Requires skills in communication, adaptability, managing work, and customer focus.
    • Requires knowledge of the organization, its services and policies and procedures.
    • Ability to build relationships with various vendors and service providers
    • Takes initiative for process improvement
    • 2-5 years' customer service experience as it relates to email and verbal communication.
    • High School Diploma Required

    What you get:

    We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

    About JCPenney: 

    JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on FacebookInstagram, and Twitter. 

    For more opportunities to join our team please visit our careers page. 

    Job Title: Operations Support Staff - Back Office
    Location: Salt Lake City, UT, United States -
    Job ID: 1104237

    J.C. Penney Company Inc.
    Plano, Texas

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