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Associate IT Technician - Lenexa, KS

Location: Lenexa, KS, United States -
Job ID: 1103479
Distribution/Supply Chain-Hrly
Job Type: Full-Time
Date Updated: Sep 16, 2021

Associate IT Technician - Lenexa, KS

The Associate IT Technician will support and assist the Senior Manager, IT Operations and Support/Field Operations with day-to-day service responsible for supporting a broad spectrum of Field Operations functions, including restoration of service, installation of software/hardware products and coordination of technical projects and improvements involving business partner(s).

Primary Responsibilities:

  • Participates in the build/configuration and test phases of the system development process or supports, maintains and deploys key technologies in a focused and consistent approach for low to medium complexity solutions/tasks.
  • Develops software code to the specification, create and execute test cases, build, deploy and support applications in production.
  • Adheres to organizational methodology and technology standards and prepares documentation of work. Bullet
  • Build tasks: follows detailed specifications and executes tests to validate work and provide support for test execution, both functional and non-functional.
  • Analyzes and provides fixes for defects discovered in their scope of work. Participates in technical reviews with the project team or technical lead.
  • Support tasks: drives resolution and process improvements to further minimize impact to the production environment and support business partners.
  • Works closely with business partners, vendors and technical groups to provide support and escalations for the technical incidents.
  • Keep up to date on technology supported and is a key participant in knowledge transfer.

Core Competencies & Accomplishments:

  • Experience within a network or computer operations environment and good familiarity with IT support infrastructure, Data Center hardware, LAN/WAN concepts, and related hardware within the network environment.  
  • Must have good familiarity with standard workstation software 
  • Ability to utilize change control and incident and problem management software 
  • Be able to manage local projects of medium complexity using the organization’s project management methodology and leads field-wide project teams of medium complexity.  

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney: 

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, jcp.com. JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on FacebookInstagram, and Twitter. 

For more opportunities to join our team please visit our careers page. 

Job Title: Associate IT Technician - Lenexa, KS
Location: Lenexa, KS, United States -
Job ID: 1103479

J.C. Penney Company Inc.
Plano, Texas

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