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Customer Experience Associate - North East Mall

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Location: Hurst, TX, United States - North East Mall 1101 Melbourne Rd Ste 5000
Job ID: 1103388
Store Hourly Positions
Job Type: Part-Time
Date Updated: Jul 17, 2022

General Description

The Customer Experience Associate will contribute to the customer experience through merchandise SET, restock, recovery and fitting room standards on the selling floor to drive profitable sales growth and contribute to enhancing the customer experience. 

Primary Responsibilities:

  • Creates and maintains clear and visually appealing merchandise statement following the SET guide
  • Contributes in the SET process by completing floor moves, placing fixtures and merchandise
  • Contributes in the door to floor process of put to fixture to achieve productivity and standards
  • Participates in the fitting room and sales floor recovery processes to maintain a clean and organized shopping environment for customers
  • Contributes in the restock process to identify and replenish needed merchandise from the stockroom to the selling floor
  • Contributes to maintaining stockroom standards – keeping them clean, organized and safe
  • Partners with other team members when additional support is needed
  • Utilize Mobile POS to checkout customer as needed or required
  • Provides recommendations and solutions to customers

Core Competencies & Accomplishments:

To achieve success at JCPenney, the associate will possess the following:

  • Customer service oriented 
  • Able to quickly build relationships with others
  • Responsible for executing projects and plans in a well-organized and efficient manner
  • Engaging and accountable for excellent customer experiences and leading multiple processes at one time
  • Urgent and acts decisively and quickly

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you. 


If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.

Job Title: Customer Experience Associate - North East Mall
Location: Hurst, TX, United States - North East Mall 1101 Melbourne Rd Ste 5000
Job ID: 1103388

J.C. Penney Company Inc.
Plano, Texas

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