This job posting is no longer active.
Location: Reno, NV, United States -
Job ID: 1103313
Distribution/Supply Chain-Sal
Job Type: Full-Time
Salary Range: $64300; - $1,15700;
Date Updated: Oct 21, 2021
IT Supervisor / Service Desk - Reno, NV
Under the direction of the IT Service Desk Senior Manager, the IT Service Desk Supervisor will carry out various operational strategies by communicating and implementing department objectives. Additionally, the IT Service Desk Supervisor is responsible for coaching, mentoring, motivating and leading-by-example a team of Service Desk Analysts.
Responsibilities for this position include managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Service Desk functions. In addition to scheduling, planning, assigning, directing/overseeing work, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and engaging in problem resolution.
Primary Responsibilities:
Core Competencies & Accomplishments:
About JCPenney:
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 90,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
For more opportunities to join our team please visit our careers page.
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Job Title: IT Supervisor / Service Desk - Reno, NV
Location: Reno, NV, United States -
Job ID: 1103313
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