With Resumé » Without Resumé »
Back to search results

Jewelry Quality Assurance Manager

Location: Plano, TX, United States -
Job ID: 1092443
Corporate Positions
Product Development & Sourcing
Job Type: Full-Time
Date Updated: Jan 15, 2021

Jewelry Quality Assurance Manager

The Jewelry Quality Assurance Manager will ensure that testing, inspection and audit functions for fashion and fine jewelry are conducted per defined protocols.   The position will provide technical expertise to the fine jewelry business unit to assist with establishing product specifications, creating master samples and conducting audits to ensure product compliance.


Testing - 5000 lot numbers/year – Fashion Jewelry

Inspection  - 729 reports/year – Fine Jewelry/Watches

Master Samples – 900+ per year – Diamond and Gemstone

Primary Responsibilities:

Strategy & Communication

  • Engage with fine jewelry business unit to understand business needs and opportunities to support building quality into product.
  • Define audit and testing frequency for fine jewelry product to manage risk to JCPenney

Monitoring & Support

  • Conduct Master Sample approval process to support fine jewelry business. 
  • Collaborate with Fine Jewelry Business unit to identify product risks on emerging product trends and establish processes to monitor the product quality.
  • Monitor and review all test reports provided by third party labs to ensure report accuracy and appropriate supplier action is taken on any product not meeting JCPenney requirements.
    JCPenney testing protocols and program requirements are being followed.  Testing will include, but is not limited to, XRF metal analysis, diamond quality, and lab grown diamond monitoring.
  • Monitor and review all inspection reports provided by third party labs.   Work with business unit and suppliers to resolve all failures.
  • Provide education and training for business units related to quality standards, technical specifications and regulatory compliance including, but not limited to, Federal Trade Commission (FTC) and California Lead in Jewelry Law.

Strategic Relationships

  • Partner with fine jewelry and fashion jewelry business units to support the delivery of product that meets defined quality standards.
  • Work closely with quality assurance, trade compliance, and testing/inspection teams to ensure alignment.
  • Engage in partnerships with nominated third-party service providers

Core Competencies & Accomplishments:

  • Proficient knowledge of current industry accepted standards, practices and evaluation procedures related to fashion and fine jewelry
  • General understanding of testing and quality assurance processes
  • College degree in appropriate technical area or equivalent industry experience
  • Graduate Gemologist from Gemological Institute of American (GIA) or equivalent preferred
  • Strong interpersonal skills and ability to work collaboratively with internal and external stakeholders
  • Good computer skills, including excel, SharePoint, PowerPoint knowledge

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide.  We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.  On-site campus amenities include health clinic, daycare and preschool, full cafeteria service, a fitness center, and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 90,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

Follow us and see what’s new:  Instagram  Facebook  Twitter  LinkedIn Pinterest Media Room  jcp.com


Job Title: Jewelry Quality Assurance Manager
Location: Plano, TX, United States -
Job ID: 1092443

J.C. Penney Company Inc.
Plano, Texas

Share this Job




Talent Network

  • Alerts with new job opportunities that match your interests.
  • Receive relevant communications and updates from JCPenney.
  • Ability to share job opportunities with family and friends through Social Media or email.