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Human Resource Manager - Customer Care Center (Columbus, OH)

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Location: Columbus, OH, United States -
Job ID: 1092388
Distribution/Supply Chain-Sal
Job Type: Full-Time
Date Updated: Dec 16, 2020

Human Resource Manager - Customer Care Center (Columbus, OH)

The Human Resource Manager of Customer Care will support their business leaders by developing and executing HR intiives designed to advance performance, retain talent, and build associate engagement within the Customer Care Center in Columbus, OH

Primary Responsibilities:

  • Collaborates with Customer Care business leaders to develop and implement talent strategies, initiatives, and solutions that support business needs.
  • Provides expert counsel and coaching to leaders and all Customer Care associates on HR programs, policies and procedures, associate relations issues, conflict resolution, change management, inclusion & diversity, performance management and organizational development and design.
  • Oversees the development and implementation of succession planning and talent reviews that identify top talent, expose talent gaps and builds marketing capabilities.
  • Leads the talent acquisition and recruiting process by partnering with leaders to source and staff a diverse workforce and ensure a positive onboarding experience.
  • Responsible for associate engagement and continuously looks for creative solutions to improve engagement through HR initiatives.  Conducts stay and exit interviews as well as department townhalls to track trends and provide key insights.  Enhance associate’s engagement by resolving issues promptly.
  • Oversees associate relations to ensure alignment with company policies, procedures and employment laws.  Will take appropriate action in dual role of associate advocate and management coach and conduct interviews as appropriate.
  • Responsible for the leading benefits administration and annual enrollment for the call center
  • Serve as a subject matter expert on HR inititives as needed.
  • Ensure compliance with state and local labor regulations.

Core Competencies & Accomplishments:

  • Bachelor’s degree preferred.
  • 5+ years of HR experience.
  • Experience working in an HR customer care center or supply chain environment preferred.
  • Growth mindset, drives connectivity, takes initiative, proactive in impacting engagement.
  • Strong, demonstrated proficiency with communication skills, influence, adaptability/flexibility, and building relationships.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 90,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Human Resource Manager - Customer Care Center (Columbus, OH)
Location: Columbus, OH, United States -
Job ID: 1092388

J.C. Penney Company Inc.
Plano, Texas

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