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Store Operations- Senior Manager, Omni Channel Ops

Location: Plano, TX, United States -
Job ID: 1089005
Corporate Positions
Store Operations
Job Type: Full-Time
Date Updated: Mar 19, 2021

Senior Project Manager - Store Operations

The Senior Project Manager will support and assist the Director, Ominchannel Operations with project role outs and process improvement related to our omnichannel efforts. 

Primary Responsibilities:

  • Leads strategy development and implementation to drive Enterprise Fulfillment initiatives; Ship from Store, BOPIS
  • Drives omnichannel customer experience related to jcp.com order delivery and returns
  • Leads projects by developing timelines, key milestones, coordinating efforts through cross-functional teams and ensuring execution through implementation
  • Drives simplification and efficiencies by developing training and communications
  • Provides guidance and gains feedback from Region, District and Store teams to improve processes and troubleshoot problems
  • Partners cross-functionality with Technology, eCommerce, Store Systems and other Store Operations teams on development of jcp.com initiatives
  • Researches information on industry trends and competitor practices, reviews and accesses for viability to improve efficiencies and profitability

Core Competencies & Accomplishments:

  • 8+ years in a retail store environment and an understanding of omnichannel processes
  • Bachelor’s degree in Business, Marketing, or related fields preferred
  • Able to lead a strong, cohesive team through change, deliver results, think critically and demonstrate a growth mindset
  • Ability to lead timelines, priorities and expectations while meeting established performance standards on a consistent basis
  • Takes initiative and is flexible to make changes and analyze different opportunities with short notice
  • Sound written and verbal communication skills with the ability to effectively communicate with various levels in the organization
  • Proficient in Microsoft Office: Excel, PowerPoint, Work and Outlook

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide.  We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.  On-site campus amenities include health clinic, daycare and preschool, full cafeteria service, a fitness center, and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 90,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Store Operations- Senior Manager, Omni Channel Ops
Location: Plano, TX, United States -
Job ID: 1089005

J.C. Penney Company Inc.
Plano, Texas

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