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Central Investigations - Crisis Response / Remote Monitoring Technician

Location: Plano, TX, United States -
Job ID: 1089075
Corporate Positions
Asset Protection & Loss Preven
Job Type: Full-Time
Date Updated: May 22, 2021

Central Investigations - Crisis Response / Remote Monitoring Technician

The Remote Audit Technician will support in-store Asset Protection by performing Asset Protection responsibilities in accordance with company procedures and policies to drive sales and profits. This position is an in-office role that will work out of our corporate office in the DFW area.

Primary Responsibilities:

  • Remotely monitors stores to detect theft, fraud, or suspicious activity
  • Collects investigative intelligence related to Organized Retail Crime activity and fraud
  • Reports suspected fraud (i.e. credit/check and refund fraud) to Asset Protection leadership or Field Investigations
  • Creates and manages documentation of fraud, legal proceedings, and evidence in accordance with state and federal laws
  • Reviews exception reports and observes associate and customer activity to identify potential acts of fraud or theft
  • Analyze theft data and store reporting to effectively map theft activity throughout the company
  • Assists store Asset Protection with CCTV surveillance for investigations and prepares investigation reports and CCTV video for District Asset Protection Manager review, as needed
  • Assist Field Investigators and District Asset Protection Managers by compiling evidence for present cases to law enforcement
  • Monitor crisis incidents and severe weather and report to District Asset Protection Managers and Regional Asset Protection Directors

Core Competencies & Accomplishments:

  • Bachelor’s Degree Preferred or 1-2 Years of Related Loss Prevention or Investigation Experience
  • Experience with Exception Based Reporting Software and CCTV systems
  • Experience with Microsoft Office Suite
  • Strong verbal/written communication and organization skills
  • Ability to analyze data and summarize results
  • Effective multi-tasking skills and quick learner

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide.  We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.  On-site campus amenities include health clinic, daycare and preschool, full cafeteria service, a fitness center, and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 90,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Central Investigations - Crisis Response / Remote Monitoring Technician
Location: Plano, TX, United States -
Job ID: 1089075

J.C. Penney Company Inc.
Plano, Texas

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