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Senior Engineering Manager - Enterprise Fulfillment - Post Purchase Communications

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Location: Plano, TX, United States -
Job ID: 1087563
Corporate Positions
Job Type: Full-Time
Date Updated: Apr 7, 2020

Senior Engineering Manager - Enterprise Fulfillment - Post Purchase Communications

The Senior Manager will play a pivotal role within JCPenney’s Digital Engineering team to deliver the company’s Enterprise Fulfillment ( EF) strategy as it relates to customer communication. The role has responsibility for all technology solutions pertaining to post purchase communication related to the customer’s end to end fulfillment journey from when they placed an order on our website to when the order gets delivered at their doorstep. The ideal candidate will align the business strategy and industry best practices to deliver exceptional results in the quality of Information Technology deliveries for JCPenney.

Primary Responsibilities:

  • Serve as leader within Digital Engineering team reporting into senior leadership
  • Responsible for delivering technology solutions in alignment with the post purchase communication product roadmap
  • Partner closely and influence leaders across engineering and product to continuously deliver in line with the EF strategy
  • Responsible for staffing decisions and capacity requirements within the organization
  • Responsible for forecasting, reconciling and reporting organization financials
  • Manages organization productivity, improvements and performance
  • Approves and implements innovation to improve the organization
  • Leads actions required for business continuity as required during emergencies
  • Responsible for helping to build our off-shore Bangalore team
  • Ensures process and quality standards are achieved within work team
  • Serves as escalation point for roadblocks slowing down or impeding meeting objectives
  • Responsible for reviews, appraisals and feedback with individuals on the team

Core Competencies & Accomplishments:

  • Strong communication (oral and written), action oriented, and strong analytical/problem solving skills
  • 15+ years of demonstrated leadership experience in Information Technology with an emphasis on software development and agile. Must include at least 4 years in development; experience in retail desired.
  • Prior digital / customer facing technology experience desired
  • Prior experience at Fortune 500 company
  • Demonstrated ability to stay abreast of industry trends, tools and techniques
  • Practical experience in leading a team to modernize legacy application is desired
  • Experience with Supply Chain technologies is a significant benefit

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, daycare and preschool, full cafeteria service, a fitness center, and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Senior Engineering Manager - Enterprise Fulfillment - Post Purchase Communications
Location: Plano, TX, United States -
Job ID: 1087563

J.C. Penney Company Inc.
Plano, Texas

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