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Senior Manager

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Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1087648
Job Type: Full-Time
Date Updated: Apr 17, 2020

General Description

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Sr. Engineering Manager – Checkout Point of Sale 

J.C. Penney Company, Inc. 



JCPenney, one of the nation’s largest apparel and home retailers, combines an expansive footprint of nearly 860 stores across the United States and Puerto Rico with a powerful e-commerce site, jcp.com, to deliver style and value for all hard-working American families. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort. We're looking for motivated, talented individuals who can emerge as Warriors in our organization. 


The Sr. Manager will manage the Point of Sale Bangalore team with responsibility for new features, compliance and stability of the application within the context of the stores and digital ecosystem. This position will be leading a team of software engineers in delivery at our Bangalore location while working closely with the Plano POS team and business partners to drive functional capabilities of customer facing Point of Sale application. 


The ideal candidate for this position will have a deep understanding of software development practices, with some familiarity deployment architectures across thousands of end points and devices. You will be expected to improve team agility through coaching and implementing best practices for development, automated testing, automated deployment, etc. Need to have an attitude that embraces Agile practices and automation. You will lead issue resolution as needed during major incidents that impact store selling capabilities.You will have an understanding of the technical underpinnings of security architecture as it pertains to PCI compliance and addressing any software/hardware vulnerabilities. 


Successful candidate will have a background in developing customer facing experiences, strong technical acumen, excellent project management and organizational skills, great communication skills, a motivation to achieve results in a fast-paced environment. 


The candidate will work together with the business operations and product team to plan and execute projects, ensure that teams have appropriate requirements, direction, and resources to deliver effectively. Be responsible for prioritizing engineering priorities for the team to ensure stability and performance while balancing against functional features. Help software engineers resolve both technical problems as well as human resources issues. Provide guidance & coaching to motivate, and lead team members (direct reports) to their optimum performance levels and career development. 


Primary Responsibilities: 


  • Lead a team of software engineers focused on technical architecture, design, development and delivery of customer facing applications for stores. 

  • Collaborate with the architecture, business, infrastructure & operations teams to contribute to development of the POS eco-system roadmap 

  • Ensure extensibility, supportability, performance & scalability of the POS platform 

  • Direct and participate in cross-functional delivery of large-scale, complex projects often involving multiple internal and external teams 

  • Plan and manage scope to ensure commitments are achieved within agreed upon time, cost and quality 

  • Validate financial forecasts and provide ongoing reconciliation of resources and project costs 

  • Oversee software development efforts, engaging in architectural choices as necessary 

  • Manage, coach, and develop the analytical and technical skills of team members 

  • Lead others to work effectively in a strong customer service/team oriented environment 


Core Competencies & Accomplishments: 


  • 7+ years of development and architecture of large scale eco-system roadmap 

  • 3+ years of success leading the development of customer facing retail solutions  

  • 3+ years of proven ability to lead a team of highly technical software engineering staff and earn trust of team members and stakeholders 

  • Retail domain required with POS experience as a preferred trait 

  • Exceptional technical and non-technical presentation and communication skills 

  • Proven knowledge of application development lifecycle and project management discipline 

  • Significant technical experience as software developer, software development manager, or related role 

  • Bachelor’s degree in Computer Science or related field 




For more opportunities to join our team please visit our careers page


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Job Title: Senior Manager
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1087648

J.C. Penney Company Inc.
Plano, Texas

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