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Engineer 2

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1087646
Job Type: Full-Time
Date Updated: Feb 27, 2020

General Description

Engineer 2 - Site Reliability Engineer


Job description 
JCPenney is looking for a passionate, results-oriented Senior Engineer to support our rapidly evolving and expanding Omnichannel. The Digital Platform support team is responsible for highest level of support and responsible for handling most advanced problems. Engineer will partner with other Key Stakeholders, including Merchandising, Distribution Centers, Data Centers, Corporate Head Quarters, Enterprise fulfilment, Marketing, Site Operations, Content Management, and others.

The successful candidate should have outstanding communication and strong technical troubleshooting skills. He / She will report into the Manager, Production Support. 


  • Ensure that the Omnichannel application systems are maintained and supported with maximum levels of attainable productivity and efficiency.
  • Own and drive various aspects of quality assurance from support team perspective
  • To examine potential areas for Service Improvement and raise proposals with the Service Manager 

Core Competencies & Accomplishments: 

  • Total experience - 5 to 9 years. Relevant - 2 to 3 years.
  • Should have strong support knowledge and understanding on ecommerce flow - Web and Mobile technologies
  • Proficiency in JVM troubleshooting and analysis.
  • Good Knowledge on Cassandra (must) and Oracle DB.
  • Monitor and resolve issues in production environment, handle critical incidents and resolve it within SLA
  • Familiar with Monitoring tools such as Splunk, ELK, Dynatrace etc.
  • Knowledge on ticketing tool
  • Ability to handle multiple tasks simultaneously.
  • Ability to work independently and as part of a global team
  • Collaborate with software development teams and provide required support to develop various software solutions.


Job Title: Engineer 2
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1087646

J.C. Penney Company Inc.
Plano, Texas

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