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Regional Install Manager

Location: Citrus Heights, CA, United States -
Job ID: 1087640
Store Salaried Positions
Job Type: Full-Time
Date Updated: Feb 27, 2020

Regional Install Manager

J.C. Penney Company, Inc.

The Regional Install Manager leads a team of installers, to ensure In-Home Custom Design strategies and operational excellence are in place and executed to deliver sales, profit, and an exceptional customer experience.

Primary Responsibilities:

Business Performance

- Builds profitable sales through installer development

- Reviews and analyzes business reports to quickly identify and prioritize areas of opportunity within districts

- Performs regular order audits

- Ensures Regional Install Playbook is fully executed in effort to build consistency within the IHCD organization

- Drives associate referral programs and Measure and Install programs to increase demand sales

- Engages in a highly collaborative relationship with General / District / Regional Managers to discuss how to better lead and engage their teams towards extraordinary performance

Team Development

- Hires, trains, and develops installers

- Provides on-going coaching and development of installers, driving the team to meet proper staffing, training and team development at regional level

- Sets clear expectations and drives accountability for installers by taking immediate action on performance issues within the team

- Drive contract installer identification, on-boarding, and daily management to ensure sufficient installation capacity for IHCD and Measure and Install

- Fosters relationship between installers, District Sales Managers and General Managers, District Managers to drive brand cohesiveness through the Window Authority

Customer Experience

- Follows up on all customer service issues in a timely manner for IHCD, include customer survey comments, by partnering with the call center

- Confirms process improvement for timely completion of sales orders

- Confirms all company assets are accounted for and maintained (i.e., collateral, vans, tools cell phones) at regional level

- Ensures the organization of any product maintained in the stores is within company guidelines

- Responds to service requests in a timely manner

Performance Standards

- Consistently meets established performance standards for the role, including (but not limited to) actual sales, profit, productivity, customer excellence, and attendance

Core Competencies & Accomplishments:

• Embraces a growth mindset – Applies a growth mindset by seeing change as an opportunity to learn and grow.

• Drives results – Establishes aggressive goals and takes appropriate risks to achieve results.

• Demonstrates Leadership – Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.

• Implements with excellence – Implements projects / plans that are well-organized and efficient, seeks feedback and takes action.

• Thinks Critically – Gathers necessary information to fully understand the scope of a problem, applies critical thinking to develop options, identify assumptions and consider impacts.

• Takes Accountability – Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.



- Minimum of 2 to 5 years managing installation team or selling team.

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, daycare and preschool, full cafeteria service, a fitness center, and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Regional Install Manager
Location: Citrus Heights, CA, United States -
Job ID: 1087640

J.C. Penney Company Inc.
Plano, Texas

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