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Engineer 1

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1087071
Job Type: Full-Time
Date Updated: Dec 19, 2019

General Description

Engineer 1 - Enterprise Monitoring 

J.C. Penney Company, Inc. 



About JCPenney:  

JCPenney is one of the America’s largest apparel and home furnishing retailers with over 850 stores across the US and a best in class online business with jcp.com. We are a diverse community of associates all working together to bring sensational style, sensible prices and the best service possible to our customers. We’re looking for talented individuals who want to work in an energetic, respectful, collaborative environment. With a wide array of jobs, internships, training and more, there are countless opportunities for you to grow your career with us. 


We are seeking an Engineer 1 forEnterprise Monitoring Operations Engineer to join the IT Operations and Support organization as a member of the JCP Monitoring Operations team. This team works across a multi-platform, multi-distributed environment, to ensure uninterrupted technology performance and timely messaging of service impacting events. In this role, you will act as the lead technical subject matter expert, refining requirements for monitoring and event management tools and participating in the development, implementation, and day to day activities associated with the JCP monitoring and event management toolset and platform. 


Critical Primary Responsibilities: 

  • Develop, implement, and customize management packs, monitors, rules, alerts, thresholds and dashboards. 

  • Ensure all relevant infrastructure and services are properly covered within our monitoring and alerting systems in a manner consistent with our standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis 

  • Collaborate with a cross-functional team of Infra engineering, ops, and architects to understand complex application architectures in order to implement an effective top-down monitoring strategy for holistic service visibility 

  • Assist in implementation of a progressive monitoring strategy that meets the evolving requirements in IT as we shift towards more modernized architectures, processes, and technologies 

  • Participate in the evaluation, selection, design, deployment, and advancement of the portfolio of tools used to provide infrastructure and service monitoring. 

  • Collaborate with NOC and Operations teams to support a cohesive and consistent visibility strategy and incident response process across the enterprise. 

  • Contribute innovative solutions which incorporate and enhance automation with monitoring, alerting, and incident management. Build and design playbooks to improve efficiency where possible. 

Critical Skills & Experiences: 


  • Bachelor's degree in Computer Science, or related discipline, or equivalent work experience. 

  • 3+ years of information technology experience in a relevant critical infrastructure monitoring . 

  • Experience with designing and engineering solutions to monitor critical systems and network infrastructure across a wide array of technologies and platforms 

  • In-depth experience managing monitoring tools such as SCOM, Atlassian, CA Wiley, Netcool, Splunk, Nagios, Netbrain, SolarWinds etc 

  • Experience with Windows and Linux operating system management and administration 

  • Familiarity with LAN/WAN technologies and clear understanding of basic network concepts / services 

  • Familiarity with Unified Communications (VOIP, video communications, telecom, etc) 

  • Strong understanding of workflow management and ITSM tools such as Remedy, ServiceNow etc 

  • Strong understanding of alerting and aggregation tools such as PagerDuty, OpsGenie, X Matters, etc 

  • Knowledge of Python and infrastructure automation technologies such as Ansible is desired 

  • Ability to work independently with a high degree of initiative and determination 

  • Excellent verbal & written communication 

Job Title: Engineer 1
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1087071

J.C. Penney Company Inc.
Plano, Texas

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