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Infrastructure Engineer - IT Operations & Support

Location: Plano, TX, United States -
Job ID: 1086856
Corporate Positions
Technology
Job Type: Full-Time
Date Updated: Nov 27, 2019

Infrastructure Engineer - IT Operations & Support

The Infrastructure Engineer – IT Operations & Support will report to Senior Manager - IT Operations & Support/ Infrastructure Support and will be part of the team that is responsible for providing 2nd level support for all Infrastructure technologies. This entails: (1) Resolving infrastructure technology incidents and outages, (2) summarizing technology weaknesses and defects for build teams to ensure permanent resolution steps are taken; (3) partnering with build teams to document solutions for support; (4) partnering with build teams to ensure operational and supportability needs are accounted for within designs, deployment, and implementation plans.

Primary Responsibilities:

  • Drives incident resolution and process improvements to minimize impact to the production environment and business partners.
  • Works closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
  • Keeps up to date on technology supported and is a key participant in knowledge transfer.

Core Competencies & Accomplishments:

  • Knowledge of LAN/WAN architecture and associated protocols, such as TCP/IP, DNS, DHCP, HTTP/S, FTP, HSRP/VRRP, EIGRP, OSPF, BGP, EBGP, SNMP, MPLS, SIP, Multicast, QoS, and WCCP.
  • Hands-on experience with:
    • Firewall Policy Management
    • TCP/IP, UDP
    • OSPF, Static, EIGRP, BGP, and MPLS
    • Cisco ASA and Checkpoint Firewalls
    • Cisco ISE, TACACS, Radius
    • Cisco Routing and Switching Technologies (Nexus 9k/7k/5k, Nexus 1000v, VSG,?Catalyst 6500, ASR100 routers, etc.)
    • Alcatel network equipment
    • Knowledge of emerging technologies such as SDN, OTV, Fabric Path, VPC, VDC, VxLAN, and FCoE.
    • Local and global server load-balancing (F5, ACE, GSS, QIP, Citrix Netscaler)
    • Network Management and Performance Analysis tools (SolarWinds, CISCO Prime, etc)
    • Wireless Network Infrastructure (Wireless LAN Controllers, Cisco NCS, ISE)
    • Routing protocols BGP, EIGRP and OSPF
    • WAN technologies (MPLS, IPSec, VPN, DMPVN)

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Infrastructure Engineer - IT Operations & Support
Location: Plano, TX, United States -
Job ID: 1086856

J.C. Penney Company Inc.
Plano, Texas

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