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Facilities - Assistant Manager

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Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086249
Job Type: Full-Time
Date Updated: Dec 12, 2019

General Description

Assistant Manager - Facilities & Admin Management 

This role is intended to describe the general nature and level of work to be performed by the individual assigned to this job. This is an inclusive list and is not intended to be an exhaustive list of responsibilities, duties and skills. 

Job purpose: 

We are looking for a candidate for a leadership Facilities and Admin role with 7+ years’ experience in the Facilities function to: 

  • Be responsible for all Facilities and Admin infrastructure including the Transport & Security services for the India Global In-house Center (GIC) under the direction of the Head of Facilities and Administration. This includes managing the facilities organization in a globally matrixed environment 

  • Take responsibility for the function collaborate with business stakeholders and ensure its smooth functioning 


  • Works with the Head of Facilities and Administration, leadership team and business leaders to contribute to the strategy of the organization 

  • Manages Employees Transport services, Physical & Electronic Security Services, facilities Services, Compliances including SEZ transactions and guidance on new areas, tools, techniques to manage facilities and growth 

  • Manages the entire Services of the facilities & Admin 

  • Manages and coordinates project management, quality and consistency of the facility 

  • Developing and implementing security policies, protocols and procedures 

  • Controlling budgets for operations and monitor expenses 

  • Recruiting, training and supervising security officers and guards 

Core responsibilities: 

  • Responsible for Employees Transport services including the Premium Services like Airport/ Hotel commute for the Company Guests and Home office associates 

  • Ensure Employees’ safe & efficient transport operation with the help of technology, optimized routing, deployment, tracking, feedback mechanism, safety systems, etc. 

  • Ensure accurate MIS of Transport operations & other Facilities Services 

  • Responsible for Physical Security Services and all Electronic security operations 

  • Overseeing all Facilities operation like Housekeeping, Food & Beverages services, Visitor management & other Admin services 

  • Ensuring the relevant trainings conducted to Transport service staffs, Drivers, R&R for the support staffs 

  • Responsible for Space management and accurate record maintenance. 

  • End to end in line with functional objectives Implement and service delivery framework. 

  • Establishing clear and measurable service delivery levels that support business objectives 

  • Manage Operations and Sustainability KPIs and SLAs, manage the functional budgets for the operating unit per plan. 

  • Manages the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within JCPSI 

  • Ensure the highly reliable and top performing systems at facilities while keeping the operating costs in facilities at a minimum and the equipment supports mission-critical servers maintained with 99.99% uptime 

  • Responsible for execution of various corporate functional initiatives 

  • Maximize operational efficiency, thereby optimization of Facilities costs (Transport, energy, consumables & other variable spend), operational efficiency, service delivery framework, operations, customer satisfaction, facility management 

  • Understand the business and requirement and design process and procedures for the facility within the framework. 

  • upkeep-tight housekeeping mgmt., Security, BF/Lunch/Snacks/Dinner arrangements for employees, transport management – ensure safe movement of employees to and from workplace, regular maintenance, interaction with building manager/maintenance depts., etc., preparation of maintenance sheets, history card and process documentation for equipment, guidance on new areas, tools, techniques to manage facilities and growth better. 

  • Development and documentation of standards to manage the quality and consistency of facilities. 

  • Responsible for compliance with respect to statutory laws and for all periodic audits (internal and external) including SEZ compliance, Import & Export transactions. 

  • Place Annual Maintenance Contracts (AMCs) for all equipment and ensure timely support is received during any breakdown of equipment. 

  • Metrics and measurement indices for facility maintenance and upkeep, dashboards showing progress. 

  • Proactively explore options for improvement and introduce new initiatives by collaborating with the client to identify and develop solutions. 

People responsibilities: 

  • Responsible for executing the core Facilities & Admin Services including Transport & Security services 

  • Managing relevant & Adequte Training and developments 

  • Global mindset and cross-border teaming 

  • Relationship management 

  • Buddy up with new hires 

Core competencies: 

  • Ability to engage with stakeholders 

  • Ability to think independently, strategically and systemically 

  • Ability to work in an ambiguous, complex, challenging and fast-paced environment 

  • Ability to problem solve and negotiate, and strong decision making skills 

  • Strong planning and organizational skills 

  • Strong relationship management and collaboration skills 

  • Creative and conceptual thinking 

  • Strong communication skills (verbal and written) 

  • High impact presentation skills to stakeholders 

  • Process mapping and redesign 


  • Graduation in Electrical, Electronics or Mechanical Engineering 


  • 7+ years of relevant experience in a GIC 

  • Planning, development, implementation 

Working conditions: 

  • Normal office working conditions, with stretched timelines as necessary 

  • May be required to travel (domestic/international) as per business need 


Job Title: Facilities - Assistant Manager
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086249

J.C. Penney Company Inc.
Plano, Texas

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