Dot Com Sr Analyst

General Description

Analyst – Site Experience 

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands.  

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.  

The Site Experience Analyst will be primarily responsible is to analyze and leverage customer information to deliver the best overall customer experience. 

Primary Responsibilities: 

• Create links and optimize navigation, landing pages and merchandise onsite for optimum conversion.  

• Partner with digital merchandising teams to support and implement .com merchandise strategies. 

• Help partners to create cuarted experiences by creating Shops & navigation links as per the Marketing Calendar. 

• Leverage customer analytics tools to improve customer experience and key metrics (i.e. traffic, conversion, add to bag & cart abandonment).Implement compelling merchandising, product placement and navigation strategies to drive product conversion. Analyze guest behavior, site metrics and relates findings to sales/site performance; Recommended strategies for current and future business based upon findings 

• Review other web sites, comparing product and functionality to our current site to influence future site updates 

Core requirements of the position: 

• 3-5 years’ experience in Ecommerce or Retail, with a minimum 1-3 years in site merchandising preferred 

• Excellent analytical, critical thinking and problem solving skills  

• Proficient in Microsoft tools, Content Management & web-based analytics tools 

• Dynamic, self-starter with excellent communication skills  

• Experience working in matrixed environments across eCommerce, business teams and core IT 

Job Title: Dot Com Sr Analyst
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1085428

J.C. Penney Company Inc.
Plano, Texas