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Sr. Product Manager - Item Recommendations & Personalization

Location: Plano, TX, United States -
Job ID: 1086716
Corporate Positions
Technology
Job Type: Full-Time
Date Updated: Nov 9, 2019

Sr. Product Manager - Item Recommendations & Personalization

J.C. Penney Company, Inc.

Plano, Texas

The Sr. Product Manager has a passion for the customer journey and experience on JCP.com. Through data analytics, observations and relationships with business partners the candidate will identify technology needs to support strategic goals, make a business case for solving them, create a roadmap to get us there, and collaborate with stakeholders across the organization to bring solutions to JCP.com. The Sr. Product Manager will also support in-depth business reviews, present to senior management, and support initiatives with the site merchandising, marketing, and technology teams. The Sr.Product Manager must be able to work at the strategic level to drive ideas for growth, and at the tactical level analyzing data and solving problems.

Relevant item recommendations and a strong personalization strategy in conjunction with functionality are critical to fulfilling our customer’s expectations..We are seeking a Sr. Product Manager who is passionate about this space, has experience with recommendations engines and wants to help drive change through the organization. This Sr. Product Manger is connected to many forward thinking individuals across the digital space. Test-and-learn mentality, focusing on relationships, thought leadership, openness to try new things and not being afraid to fail fast are characteristics that will define the most successful candidate for this role. This role is a position of influence and through partnerships and problem solving you will have a significant impact with recommendations and personalization across JCP.com.

Primary Responsibilities:

  • Help create a strategic roadmap and drive requirements through partnerships with business teams
  • Continually monitor industry trends and identify new digital opportunities to fill product gaps that drive growth
  • Monitor product for all defined KPI’s to ensure best in class customer experience as part of daily DNA
  • Product functionality prioritization and backlog grooming based on business models
  • Complete opportunity assessments with both defined problem statements as well as areas of uncertainty and recommending solutions
  • Complete ROI models & measure financial business cases for new enhancement requests based on metrics for success
  • Define business requirements and feature sets, as well as product research and platform specifications for approved release cycles
  • Work across teams and projects to synchronize and manage deliverables
  • Proactively identify issues and partner with key business leaders at senior levels
  • Represent the business team in all aspects of the project life cycle
  • Responsible for operational readiness tasks and performs product demos & training to stakeholders
  • Negotiate and resolve problems and escalate as required
  • Act as a product evangelist to build awareness and understanding across teams
  • Ensure the jcp.com customer experience and functionality is optimized

Core Competencies & Accomplishments:

  • Passion for working in a fast pace agile digital environment is a must!
  • Retail ecommerce experience required
  • Relevant product management experience with proven track record of delivering successful customer facing site features and improvements to back end systems.
  • Excellent analytical skills with an understanding of KPI’s and financial models to recognize a practical solution over the complicated
  • Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills
  • High level of attention to detail with the ability to work independently, manage multiple projects, adjust priorities, and work in a continuously changing environment to meet critical deadlines
  • Highly motivated to be self-sufficient and able to operate without close supervision
  • Experience conceptualizing, evaluating and negotiating 3rd party strategic partnerships
  • Education: Bachelor’s degree

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Sr. Product Manager - Item Recommendations & Personalization
Location: Plano, TX, United States -
Job ID: 1086716

J.C. Penney Company Inc.
Plano, Texas

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