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Assoc Director

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086467
Job Type: Full-Time
Date Updated: Nov 8, 2019

General Description

Associate Director - Testing Center of Excellence 

J.C. Penney Company, Inc. 

Bangalore 

 

About JCPenney:  

JCPenney is one of the America’s largest apparel and home furnishing retailers with over 850 stores across the US and a best in class online business with jcp.com. We are a diverse community of associates all working together to bring sensational style, sensible prices and the best service possible to our customers. We’re looking for talented individuals who want to work in an energetic, respectful, collaborative environment. With a wide array of jobs, internships, training and more, there are countless opportunities for you to grow your career with us. 

 

The Technology Shared Services Associate Director will play a pivotal role in JCPenney’s global technology team leading JCPenney’s Testing Center of Excellence (TCOE), creating a global working model, moving work from external partners to in-house, and maturing the operating model. The JCPenney Testing Center of Excellence (TCOE) teams on both shores will report into this position. The ideal candidate will align the business strategy and industry best practices to deliver exceptional results for JCPenney. 

 

Critical Primary Responsibilities: 

  • Serve as a senior leader within the Technology department reporting into the Senior Director of Technology Services in Plano 

  • Build and develop the Testing Center of Excellence (TCOE) teams in both Bangalore and Plano 

  • Establish effective KPIs and SLAs that show growth, maturity and efficiency year over year 

  • Manage 8-10 Senior Managers directly and a total team of 110-130 individual contributors 

  • This position has entire ownership of their portfolios from Bangalore and will work with leaders on both shores to execute 

  • Establish a global working model of interaction and a process to bring external work in-house 

  • Establish credibility with the Plano based leaders and associates to drive work through TCOE 

  • Approve and implement innovation to improve the organization 

  • Ensure process and quality standards are achieved within work teams 

  • Serve as escalation point for roadblocks slowing down or impeding delivery objectives 

  • Provide direction, coaching, and set goals for career growth and development of the reporting team. 

Critical Skills & Experiences: 

  • Serve as a senior leader within the Technology department reporting into the Senior Director of Technology Services in Plano 

  • Build and develop the Testing Center of Excellence (TCOE) teams in both Bangalore and Plano 

  • Establish effective KPIs and SLAs that show growth, maturity and efficiency year over year 

  • Manage 8-10 Senior Managers directly and a total team of 110-130 individual contributors 

  • This position has entire ownership of their portfolios from Bangalore and will work with leaders on both shores to execute 

  • Establish a global working model of interaction and a process to bring external work in-house 

  • Establish credibility with the Plano based leaders and associates to drive work through TCOE 

  • Approve and implement innovation to improve the organization 

  • Ensure process and quality standards are achieved within work teams 

  • Serve as escalation point for roadblocks slowing down or impeding delivery objectives 

  • Provide direction, coaching, and set goals for career growth and development of the reporting team.  

Job Title: Assoc Director
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086467

J.C. Penney Company Inc.
Plano, Texas

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