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Senior Manager - User Experience (UX)/Product Design

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Location: Plano, TX, United States -
Job ID: 1086676
Corporate Positions
Job Type: Full-Time
Date Updated: Feb 5, 2020

Senior Manager - User Experience (UX) / Product Design

J.C. Penney Company, Inc.

Plano, Texas

The Senior Manager – User Experience (UX) / Product Design is responsible for leading a team of UX Product Designers for enterprise product portfolio including individual performance management as well as management of business results.

Primary Responsibilities:

  • Establish the vision, goals, roadmap, priorities, and rollout plans for the global experimentation platform focused on improving testing insights and velocity.
  • Foster individual and team development to improve the UX practice for JCPenney.com
  • Manage performance of direct reports and ensure the quality of the team’s UX meets JCPenney standards
  • Build cross-functional relationships with key stakeholders critical to the delivery of the UX portfolio
  • Prioritize portfolio investment to maximize benefit/return to customers/company based on JCPenney strategy.
  • Sign off on UX Deliverables
  • Develop a test & learn culture.
  • Monitor industry trends and identify opportunities to improve existing customer facing products.
  • Negotiate and resolve problems and escalate as required
  • Act as a customer evangelist to build awareness of design methodology and product scope across teams
  • Ensure the JCPenney.com customer experience and functionality is optimized
  • Foster individual and team development to improve the practice for JCPenney.com
  • Ability develop team culture and deepen leadership experience for members of the UX Organization
  • Champion a customer centric culture that rapidly analyses, tests, measures and iterates

Core Competencies & Accomplishments:

  • 7+ Years of experience with 3+ years’ experience managing teams and direct reports in User Experience (UX) / Product Design
  • Retail ecommerce experience required
  • Demonstrated ability to translate stakeholders needs into clear research objectives.
  • Proven ability to self-motivate, work independently and produce tangible results
  • Demonstrated ability to work collaboratively with a team
  • Comfortable with a fast-paced environment
  • Ability to project manage well
  • Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills
  • Advanced proficiency in evaluating user interactions and identifying opportunities to improve the digital experiences
  • Ability to structure problems and use quantitative/qualitative skills to deliver simple, logical recommendations
  • Education: Bachelor’s degree

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Senior Manager - User Experience (UX)/Product Design
Location: Plano, TX, United States -
Job ID: 1086676

J.C. Penney Company Inc.
Plano, Texas

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