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Dot Com Manager

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086530
Job Type: Full-Time
Date Updated: Nov 5, 2019

General Description

Manager – Site Experience   

 

The Manager of Site Experience will support and assist the Director of Digital Operations and be responsible for ensuring Site Health, leading Home Page, Events & Brands, Taxonomy, Internal Search, driving demand and providing great customer experience across JCP channels – web, mobile, app. Manager will be responsible for the development and management of a direct report team made up of Team Lead, Lead / Sr. Analysts. The operations include quality audit of Home / Department / Category pages, planning and executing Events & Brands, Taxonomy and Internal Search. The Sr Manager will execute business strategy, partner with Marketing, Product QA, Merchandising, Marketing, Pricing, Site Operations, Site Reliability Engineering teams to ensure site stability through health assessment & issue resolution and deliver customer experience. It also include partnering with Reporting and Analytics team to share daily status and insights with JCPenney senior leadership.    

 

The Manager must be able to hire, develop and retain a high potential and high performance team through inspiration and coaching. In addition, will ensure a strong working relationship with cross functional global teams to drive the business on all aspects of demand, customer experience and conversion, site experience and the accurate and timely reporting.  

 

Primary Responsibilities:  

  • Define operational plans to execute & monitor events and Home Page performance   

  • Lead operations team to deliver digital excellence across JCP and ensure end to end customer experience  

  • Support financial performance of website and business objectives to hit financial targets  

  • Partner with key stakeholders across multiple business and technology teams to ensure alignment on events and site operations  

  • Ensure customer experience is optimized across all channels through site QA and issue resolution  

  • Define, track and report KPIs to support strategic decision making   

  • Drive operational excellence by partnering with cross functional partners to execute business opportunities  

  • Lead operations for Site Search and Taxonomy   

  • Develop team culture and build high performing team  

  • Monitor industry trends and identify opportunities to improve customer experience   

 

Core Competencies & Accomplishments:  

  • Self-motivated, result-oriented e-commerce leader  

  • Ecommerce site management experience is required  

  • Solid digital merchandising or marketing background with hands-on experience in driving customer demand and conversion  

  • Excellent analytical skills with an understanding of Web Analytics, engagement KPI’s   

  • Superior partnership, communication and problem-solving skills  

  • High level of attention to detail with the ability to work collaboratively across multiple teams, communicate effectively, adjust priorities based on business results, and work in a continuously changing environment to meet critical deadlines  

  • Highly motivated to be develop teams and manage ongoing performance of individual contributors and people leaders  

  • 12+ years of overall experience, with 5+ years of experience leading and developing teams.  

  • Education: Bachelor’s degree 

Job Title: Dot Com Manager
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086530

J.C. Penney Company Inc.
Plano, Texas

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