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Associate Engineer

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086472
Job Type: Full-Time
Date Updated: Oct 31, 2019

General Description

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Associate Engineer – Ops Center IT Operations  

J.C. Penney Company, Inc. 



About JCPenney:  

JCPenney is one of the America’s largest apparel and home furnishing retailers with over 850 stores across the US and a best in class online business with jcp.com. We are a diverse community of associates all working together to bring sensational style, sensible prices and the best service possible to our customers. We’re looking for talented individuals who want to work in an energetic, respectful, collaborative environment. With a wide array of jobs, internships, training and more, there are countless opportunities for you to grow your career with us. 

Engineer will partner with other key groups, including Stores, Merchandising, Distribution Centers, Data centers, Corporate Head Quarters, Enterprise Systems, Operations, Marketing, Content Management, and others 

Critical Primary Responsibilities: 

  • Being part of Network Operations Center, is responsible for analysis, configuration, and troubleshooting of company's network infrastructure and services, including Cisco switches, routers, LAN/WAN, firewalls, Wi-Fi, VPN devices, WAN protocols, and knowledge of dynamic routing protocols such as BGP. 

  • Administration, and implementation of all virtual and physical voice and data network components; including but not limited to VoIP, SIP, TDM telephone systems, voice gateways, call processing IVR and ACD systems and call center applications. 

  • Administration of Wintel servers and responding to Alerts from monitoring tools.. 

  • Develop sound cost analysis and time estimates for execution of complex tasks, monitor progress, and provide accurate and timely reports and updates. 

  • Managing resolution of problems and escalate as appropriate. Communicate problems or issues in a timely manager. 

  • Work with the application areas and lines of business to provide technology solutions to their business needs. 

  • Collaborate with peers to proactively identify potential issues and areas of improvements in existing network 

  • Maintain detailed documentation for IT infrastructure. 

  • Provide third level of support troubleshooting issues affecting our network. 

  • Manages to the tactical and operational plan for assigned technology projects in support of critical business objectives 

  • Assists in the execution of departmental and corporate programs 

  • Participate in system testing as it relates to the infrastructure. Tests and implements network components using techniques that meet accepted design standards. Understands inter dependencies and acts to avoid problems. 

  • Responds to problems with effective resolutions. Ensures functional and technical integrity of infrastructure designs. Identifies process or system enhancements for internal customers. Provides predictive, proactive root cause analysis. 

  • Interacts with customers to achieve efficient, effective results 

  • Multi-tasks, prioritizes according to business priorities and production availability requirements 

Critical Skills & Experiences: 

  • The successful candidate will have exceptional interpersonal skills, technical communication skills, as well as a strong work ethic and a positive attitude. 

  • 0 to 1 years of hands-on experiences supporting complex network solutions in a large organization. 

  • Experience working in a fast-paced, team-based, customer-service-oriented environment. 

  • Demonstrated ability to analyze and resolve problems of medium to high complexity. Strong project management skills. Excellent partnering, negotiation, and communication skills. 

  • Knowledge of LAN/WAN architecture and associated protocols, such as TCP/IP, DNS, DHCP, HTTP/S, FTP, HSRP/VRRP, EIGRP, OSPF, BGP, SNMP, MPLS, SIP, Multicast, QoS, and WCCP. 

  • Knowledge of Wintel servers, AD and clusters. 

  • Knowledge on configuration and administration experience with: 

  • Cisco Routing and Switching Technologies (Nexus 7k/5k, Nexus 1000v, VSG,Catalyst 6500, ASR100 routers, etc.) 

  • Knowledge of emerging technologies such as OTV, Fabric Path, VPC, VDC, VxLAN, and FCoE. 

  • Local and global server load-balancing (ACE, GSS, QIP) 

  • Network Management and Performance Analysis tools 

  • Wireless Network Infrastructure (Wireless LAN Controllers, Cisco NCS) 

  • Cisco ASA Firewall and IPSEC VPN appliances 

  • Routing protocols BGP, EIGRP, OSPF, and 

  • WAN technologies (MPLS, IPSec, VPN) 

  • Experienced with telecommunications circuits and/or fiber optic networks 

  • Cisco IP telephony and associated communication subsystem 


Job Title: Associate Engineer
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086472

J.C. Penney Company Inc.
Plano, Texas

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