This job posting is no longer active.
Location: Columbus, OH, United States -
Job ID: 1086419
Distribution/Supply Chain-Sal
Job Type: Full-Time
Date Updated: Nov 23, 2019
Customer Care Supervisor
The Customer Care Supervisor will execute programs to create an environment of engaged associates. Reporting to the Customer Care Manager, the Supervisor will develop a team which helps deliver an exceptional shopping experience to our customers in America’s Favorite Store.
Responsibilities:
Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals
Coordinate and administer programs designed to develop associates’ skills and abilities to create a Customer FIRST environment
Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy
Track, review, & respond to customer complains, and escalate issues in a manner that drives Customer retention and loyalty
Core Competencies & Accomplishments:
Experience in written customer feedback & edit orders
High school graduate or equivalent business experience. College degree preferred
2-3 years of supervisory experience (retail industry and/or call center experience preferred)
Excellent leadership, written & communication skills required
We are committed to diversity. JCPenney is an Equal Employment Opportunity employer.
#LI-TS2
Job Title: Customer Care Supervisor
Location: Columbus, OH, United States -
Job ID: 1086419
J.C. Penney Company Inc.
Plano, Texas