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Retail Ops Associate

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Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086403
Job Type: Full-Time
Date Updated: Oct 30, 2019

General Description

Retail Ops Associate

 

JCPenney is one of the nation’s largest apparel and home furnishing retailers, and we're dedicated to fitting the diversity of America with unparalleled style and value. Working at JCPenney gives you the opportunity to help create meaningful experiences for the millions who shop at 860+ stores and jcp.com. We believe in quality that can be felt, fabrics that your skin loves, colors that go with you, and sizes and prices that invite you to buy for the whole family. We're looking for motivated, talented individuals who can emerge as Warriors in our organization. 

 

JCPenney is searching for talent to passionately serve our customers & company and we want you!  JCPenney Bangalore is growing and Customer Care is no exception.  We are looking for an Retail Ops Associate | Bangalore to deliver best in class Customer Care support.

Responsibilities:

 

The position will play an integral part in the company’s growth initiatives including but not limited to:

  • Experience with MS office tools
  • Understands and professionally communicates procedures and policy to customers as the situation dictates.
  • Identifying, logging and verifying data accurately
  • Sorting and classifying transactions
  • Performs job function with acceptable performance standards to include production and accuracy.
  • Keeping a tab of the trend on customer queries and share knowledge and report common areas of concern

Core Competencies & Requirements:

 

  • Customer Service experience with good command on English preferred
  • Basic reporting capabilities preferred with basic skills on Excel
  • Enhanced oral and/or written communication skills
  • Must be organized with strong attention to detail
  • Must have good math skills including calculation of fractions and decimals
  • Requires the ability to work independently, make decisions and edit work of others
  • Ability to multi-task without losing speed or accuracy
  • Ability to resolve identified discrepancies
  • Reading comprehension
  • Knowledge of subject matter to interpret data is required.

 

Job Title: Retail Ops Associate
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086403

J.C. Penney Company Inc.
Plano, Texas

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