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In Home Custom Design Senior Operations Specialist

Location: Plano, TX, United States -
Job ID: 1086337
Corporate Positions
Job Type: Full-Time
Date Updated: Nov 4, 2019

Senior Operations Specialist

J.C. Penney Company, Inc.

Plano, Texas

The Operations Sr. Specialist will support the Operations team in the drive towards operational excellence through project management support, 3rd party contractor compliance, quality program management, field support and related duties.

This role supports the field associates to ensure they have the tools needed to effectively execute the job and assist in rectifying ordering issues to complete the sale. This role directly supports the ICHD Operations team, field teams and Salt Lake City, UT Customer Contact Center.

Primary Responsibilities:

  • Responsible for driving and maintaining all IHCD Operations projects, ensuring all project timelines and deliverables are met; maintains project databases and documents
  • Develops and manages IHCD quality program policy, procedure and performance
  • Manages all 3rd party contractor on-boarding, payment ad compliance. Maintains all systems related to 3rd party contractors (i.e., contractor portal and expense record-keeping)
  • Ensures and manages internal IHCD regulatory compliance requirements
  • Assists with field support and corporate initiatives to drive operational excellence to build sales and profit
  • Consistently meets established performance standards for the role

Core Competencies & Accomplishments:

  • College degree preferred
  • 3+ years in operational role
  • Project management experience; PM certification a plus
  • Lean Six Sigma Green Belt preferred
  • Customer service experience desired
  • Must have excellent computer and communication skills
  • Skilled with Microsoft Office Suite to include Excel
  • Experience with databases, recordkeeping
  • Quality program management
  • Experience with 3rd party contractor management a plus
  • Experience on or with remote/virtual teams a plus
  • Excellent attention to detail

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: In Home Custom Design Senior Operations Specialist
Location: Plano, TX, United States -
Job ID: 1086337

J.C. Penney Company Inc.
Plano, Texas

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