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Associate Relations Sr. Specialist - Human Resources

Location: Plano, TX, United States -
Job ID: 1086270
Corporate Positions
Human Resources
Job Type: Full-Time
Date Updated: Oct 15, 2019

Associate Relations Sr. Specialist - Human Resources

J.C. Penney Company, Inc.

Plano, Texas

The ideal candidate is intellectually curious, has a strong desire to learn, and is well organized. They enjoy juggling multiple assignment and solving complex problems. The Associate Relations Sr. Specialist must be able to articulate their thoughts and communicate cross-functionally with people of all levels.

Primary Responsibilities:

  • Conducts initial research into inquiries and concerns brought to Associate Relations
  • Tracks and analyzes data received from business partners, jLine, own research and other sources and summarizes findings in a way which allows Associate Relations to identify and respond to trends
  • Works with Sr. Manager of Associate Relations to follow up or assign associate relations matters to field human resources partners as appropriate
  • Initial responder to associates and inquiries received in Associate Relations
  • Follows up on associate relations matters to ensure that communication to business partners and associates is consistent with JCP expectations
  • Designs or assists in the design of communication vehicles for HR training programs and services to build awareness and promote engagement
  • Conducts research and prepares required analysis, reports and documentation for grievance meetings, information requests and general communication issues
  • Listens to and develops appropriate response to associate grievances
  • Works with management to implement consistent application of policy and procedure throughout the company
  • Documents associate relations activities ensuring that files are accurate and that a history exists and is kept up-to-date as well as creating and maintaining all related documentation
  • Administers policies and procedures to ensure compliance with regulations and policies.  Takes appropriate action in dual role as associate advocate and management coach.
  • Coordinates controls and measures; monitors assigned projects and programs after implementation, and recommends corrective action as appropriate.
  • Identifies and shares best practices with HR partners across assigned areas to improve performance and leverage lessons learned.

Core Competencies & Accomplishments:

  • Bachelor’s degree in Business, HR, or related field
  • 2 years of experience conducting in-depth data analytics preferably in an HR discipline 
  • Proficiency in Excel required; Advanced Excel skills including macros, pivot tables, formulas, etc.  Demonstrated analytical skill with proven attention to detail is a required.
  • Strong verbal, written and listening communication skills with the ability to interact at multiple levels
  • Ability to work in a high-paced environment with deadline driven activity

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide.  We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.  On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Associate Relations Sr. Specialist - Human Resources
Location: Plano, TX, United States -
Job ID: 1086270

J.C. Penney Company Inc.
Plano, Texas

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