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Product Analyst/Sr. Product Analyst

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086082
Job Type: Full-Time
Date Updated: Sep 27, 2019

General Description

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Product Analyst/Sr. Product Analyst – Bottom of Funnel  

J.C. Penney Company, Inc. 

Plano, Texas 


JCPenney, one of the nation's largest apparel and home furnishings retailers, combines an expansive footprint of more than 850 stores across the United States and Puerto Rico with a powerful e-commerce site, jcpenney.com, to connect shoppers how, when and where they prefer to shop. At every customer touchpoint, she will get her Penney’s worth of a broad assortment of products from an extensive portfolio of private, exclusive and national brands. Powering this shopping experience is the customer service and warrior spirit of over 100,000 associates across the globe, all driving toward the Company’s three strategic priorities of strengthening private brands, becoming a world-class Omnichannel retailer and increasing revenue per customer. We're looking for motivated, talented individuals who can emerge as Warriors in our organization. 


TheProduct Analyst/Sr. Product Analyst – Bottom of Funnel is responsible for driving customer-facing and back-end projects for designated product line on JCPenney.com. The Bottom of Funnel portfolio consists of Path to Checkout products (Customer Lists, Gift Registry, Loyalty Programs, Customer Account, Cart, Checkout and Payment plus Shipping Options).  The Product Analyst supports in-depth business reviews, presents to senior management, and supports initiatives with the merchandising, marketing, and technology teams. The product analyst must be able to work at the strategic level to drive ideas for growth, and at the tactical level analyzing data and solving problems. The Product Analyst monitors and drives the business on all aspects of demand, customer experience, and conversion. 


Responsibilities and Key Accountabilities include: 

  • Evangelize product vision and strategy to global product, engineering and business partners, including senior leadership 

  • Continually monitor competition, industry developments and customer feedback to deliver site features that provide JCPenney customers with an exceptional shopping experience 

  • Collaborate with engineering, design, analytics, and business teams to launch new features spanning loyalty, lists, cart, checkout, payments, and shipping options 

  • Product functionality prioritization and backlog grooming 

  • Define Epics and User Stories for delivery and test case traceability 

  • Conduct requirement gathering sessions, and effectively elicit and prioritize requirements 

  • Ensure business needs are captured in a clear, concise, and unambiguous way, ensuring both functional and non-functional requirements are documented 

  • Facilitate change management activities by performing impact analysis of changes and supporting launch activities, including documentation and training 

  • Responsible for operational readiness tasks and performs product demos to stakeholders 

  • Work closely with developers and end users to ensure technical compatibility and business process uniformity of current and future state systems 

  • Identify and assess value of technology licensing with new vendors to deliver on innovative customer experience features 


Core Competencies & Accomplishments: 

  • 2-4+ year’s experience in digital product management 

  • Retail ecommerce experience preferred 

  • Experience in managing product capability for ecommerce and omni-channel initiatives 

  • Experinece in building checkout platform for large omni-channel retailer 

  • Experinece in understanding customer behavior using web analystics and A/B testing 

  • Understanding of cloud based software design patterns and familiarity with micros services based architecture 

  • Demonstrated ability to manage multiple projects across groups, including UX design, development, and QA 

  • Proven track record of taking ownership and driving results 

  • Exceptional interpersonal, communication, cross-collaboration and team skills 

  • Knowledge of ecommerce business KPIs and technologies 

  • Experienced in using data to support business hypothesis. 

  • Strong experience in requirements gathering, writing functional specifications, and user stories in an enterprise environment 

  • Proven analytical capability and the ability to multi-task and thrive in a fast-paced environment! 

  • Experience with Agile Development Methodologies such as SCRUM 

  • Education: Bachelor’s degree 


Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide.  We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.  On-site campus amenities include Concentra health clinic, Walgreens pharmacy, Bright Horizons daycare and preschool, full cafeteria services, Subway, Starbucks, a 24-hour fitness center and free garage parking. 


For more opportunities to join our team please visit our careers page


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Job Title: Product Analyst/Sr. Product Analyst
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1086082

J.C. Penney Company Inc.
Plano, Texas

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