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Seasonal Customer Care Rep 1

Location: Columbus, OH, United States - Cust Care Contct Ctr 5555 Scarborough Blvd
Job ID: 1086021
Customer Care Hourly Positions
Job Type: Part-Time
Date Updated: Oct 4, 2019

General Description

General Description

NOW HIRING Temp-to-Hire Customer Care Rep 1 - $12.50

$12.50 an hour - Full-time, Part-time Temporary 

Join us at the JCPenney Columbus, OH  Call Center

Temp-to-Hire Entry Level Customer Care Representative 1 Associates

  • Hiring Full-time & Part-time
  • Pay starts at $12.50/hour
  • Shift Differentials
  • Flexible Schedules
  • Career Advancement Opportunities
  • Employee Discount – up to 25%

Apply Online at:

 

General Description
Provides front-line customer service via the telephone and other media sources with the primary objective of taking sales orders while suggesting additional products and/or services. Strives for first call resolution by providing excellent customer service.

Responsibilities

  • Provides customer service via telephone and other media sources to take sales orders.
  • May assess needs and suggest alternative products or services to drive add on sales.
  • Strives for first call resolution with customers
  • Operates a computerized system to enter sales information or conduct basic tracking/information gathering for JCPenney merchandise orders.
  • Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.
  • Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.
  • Performs job functions within established acceptable performance standards to include production and accuracy
  • Performs other related tasks as assigned.

Skills & Experience

  • Ability to appreciate the customer’s perspective by showing empathy, patience, and treating a customer the way they would expect to be treated.
  • Good verbal communication skills: Positive attitude and approaching issues with an optimistic “can do” spirit.
  • Active listening to fully understanding and acknowledging the issue before addressing.
  • Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales.
  • Insightful product knowledge to drive sales. Private brand awareness and the ability to drive customer loyalty.
  • Comfort level with suggesting additional products/services to customers
  • Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem-solving skills.
  • Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate.
  • Satisfactory writing skills as applicable to keyboarding communications.
  • Computer keyboarding and navigating capability to multi-task during customer interactions.
  • Understanding of basic mathematical skills, including complex percentages.

Preferred Qualifications

  • 1 year call center experience

Job Types: Full-time, Part-time

Salary: $12.50 /hour

Education:

  • High school or equivalent (Preferred)

Work authorization:

  • United States (Required)

Work environment:

  • Call center

Communication method(s) used:

  • Phone
  • Email

Job Title: Seasonal Customer Care Rep 1
Location: Columbus, OH, United States - Cust Care Contct Ctr 5555 Scarborough Blvd
Job ID: 1086021

J.C. Penney Company Inc.
Plano, Texas

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