Engineer 2

Work with users to design, implement, analyse and modify systems for various Infrastructure components 

Perform analysis, write program specifications and develop automation solutions. 

Meaningful experience in establishing automated frameworks using modern CI/CD tools 

Serve as the primary technical point of contact for automation solutions. 

Respond to user requests for assistance. 

Troubleshoot and resolves system issues. 

Contributing toward predictable delivery model 

Good understanding of Agile, Cloud and DevOps methodologies 

Develop solutions and make decisions that impact projects and staff members. 

Work as a team member on large, highly complex technical projects 

Experience working in a microservices architecture on cloud-hosted solutions 

Adaptive to ambiguity and willing to change in an Agile environment 

Perform technical evaluation of third party software products and emerging Automation related technologies 

Understand end to end Infrastructure and associated business processes 

Ensure improvement opportunities including automation and aggregation are identified to improve overall stability of various Infrastructure components 

Automate upgrade and patching activities across Infrastructure minimizing technical debt within environment 

Assist with the creation of training materials, development activities and automation practices to advance team capacity. 

Drive and foster innovation with toolset to increase team productivity, and deliver faster. 

Delivery of bug fixes and operational break fixes seen within the environment 

Create and maintain documentation as it relates to various Automation initiatives. including operational processes and procedures. 

Monitor service requests and work orders for the group and ensure they are addressed in a timely manner 

Assist in troubleshooting production issues by providing insight into system health 

Assist in inventory and asset management in cloud, data centres and office locations 

Recommend best practices, tools, dashboards and other interfaces to further mature the JCP enterprise infrastructure automation capabilities. 

Analyzes production processes, identifies and makes recommendations for automation system upgrades and associated process enhancements to improve efficiency, increase capacity, support sustainability 

Gathers requirements for automation business process improvements 

Identifies and resolves root causes of problems with automation systems 

Designs, develops, implements, automates and maintains production reporting systems and 

Develops and delivers training on automation skills and on operating procedures for automation systems. 

At least 5-7 years' experience with Automation skills across multiple hardware platforms, integrated information management and monitoring systems. 

Highly driven, energetic, flexible, resourceful & ability to multitask 

Clarity of thought and vision 

Strong and Hands on Scripting skills using Power Shell and Python in Windows & Linux Platforms 

Experience in developing playbooks using Ansible 

Experience in creating CD/CI pipeline using GitHub, Jenkins 

Experience in orchestration tools/framework such as Chef/Puppet 

Experience in working on JIRA user stories 

Experience with ITSM tools, such as BMC Remedy 

Experience Designing and supporting automation solutions 

Strong understanding on evolving technology landscape especially around Infrastructure tools and platforms 

Strong background in programming concepts 

Good understanding of Windows Server 

Good understanding of Linux file systems, processes, services, and permissions 

Experience with private cloud platforms such as Openstack, AWS would be a plus 

Well-developed business communication skills – both written and verbal 

Ability to naturally facilitative approach to problem solving 

Strong personal prioritization and time management 

Broad understanding of IT concepts and architectures - Retail/business experience preferred 

Experience performing production & end user support 

Good attitude, Creative thinking skills, go - getter and ability to grasp new skills in a minimal turnaround time. 

Detail-oriented 

Motivated self-starter capable of working on individual tasks as well as team-oriented tasks. 

Good problem solving and analytical skills 

Excellent communication skills, written skills, presentation and verbal skills 

Ability to work well in a Global environment