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Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1085596
Job Type: Full-Time
Date Updated: Nov 4, 2019

General Description





Associate Director / Director Testing Center of Excellence  

J.C. Penney Company, Inc.  

Bangalore, India  



JCPenney is one of the USA’s largest apparel and home furnishing retailers, and we're dedicated to fitting the diversity of America with unparalleled style and value. Working at JCPenney gives you the opportunity to help create meaningful experiences for the millions who shop at our more than 1,000 stores and jcp.com. We're looking for motivated, talented individuals who can emerge as Warriors in our organization.   


The Technology Shared Services Associate Director / Director will play a pivotal role in JCPenney’s global technology team leading JCPenney’s Testing Center of Excellence (TCOE), creating a global working model, moving work from external partners to in-house, and maturing the operating model.  The JCPenney Testing Center of Excellence (TCOE) teams on both shores will report into this position.  The ideal candidate will align the business strategy and industry best practices to deliver exceptional results for JCPenney.   


Primary Responsibilities:  


  • Serve as a senior leader within the Technology department reporting into the Senior Director of Technology Services in Plano  

  • Build and develop the Testing Center of Excellence (TCOE) teams in both Bangalore and Plano  

  • Establish effective KPIs and SLAs that show growth, maturity and efficiency year over year  

  • Manage 8-10 Senior Managers directly and a total team of 110-130 individual contributors  

  • This position has entire ownership of their portfolios from Bangalore and will work with leaders on both shores to execute  

  • Establish a global working model of interaction and a process to bring external work in-house  

  • Establish credibility with the Plano based leaders and associates to drive work through TCOE   

  • Approve and implement innovation to improve the organization  

  • Ensure process and quality standards are achieved within work teams  

  • Serve as escalation point for roadblocks slowing down or impeding delivery objectives  

  • Provide direction, coaching, and set goals for career growth and development of the reporting team.   


Core Competencies & Accomplishments:  


  • 8+ years of demonstrated leadership experience in Information Technology leading leaders with an emphasis on software development. Must include at least 3 years in a USA-based Global Inhouse Center (GIC); experience in retail desired.   

  • Excellent at building and developing teams  

  • Extensive experience with global teams  

  • Strong communication (oral and written), results driven and strong accountability  

  • Demonstrated ability to stay abreast of industry trends, tools and techniques  

  • Practical experience in leading technical teams with extensive knowledge of SDLC and IT project management processes   

Job Title: Director
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1085596

J.C. Penney Company Inc.
Plano, Texas

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