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Digital Program Manager- eCommerce Acquisition & Retention

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Location: Plano, TX, United States -
Job ID: 1084809
Corporate Positions
Job Type: Full-Time
Date Updated: Aug 21, 2019

Program Manager - Digital Customer Acquisition & Retention

J.C. Penney Company, Inc.

Plano, Texas

We are looking for a Program Manager to drive key eCommerce initiatives aimed at new customer acquisition and customer retention. Manage, organize and coordinate across multiple (average 5-6) concurrent initiatives and help deliver on time and on budget. This is a new role within the eCommerce Strategy team, which will serve as a key leader within the eCommerce team and across the organization. This role will work with ecommerce leadership (vice presidents, directors), product, technology, merchandising, marketing, and creative. If you thrive in working with multiple teams, with an ability to influence business and technical leaders in a fast paced environment, have strong problem solving skills, and excellent communication skills, we want to talk to you.

Primary Responsibilities:

  • Maintain the overall program schedule and milestone tracking tools to track progress, working with delivery leads and subject matter experts for each track
  • Coordinate cross project activities, developing and controlling deadlines and activities while applying change, risk and resource management
  • Support weekly Program Status Report generation (accomplishments, in progress, risks, issues, metrics) and Monthly Steering Committee communication
  • Facilitate weekly / monthly manager / leadership meetings
  • Manage Program level Risk and Issue Management process.
  • Support project controls and communications
  • Develop new programs to support the strategic direction of the organization
  • Develop program and project management processes and metrics
  • Utilizing standard program management processes/tools, assess program status and provide recommendations and execute on course corrections as needed (don’t just measure, actively engage to fix the problem)
  • Serve as escalation point for business leads regarding all issues and risks impacting program and release delivery.

Core Competencies & Accomplishments:

  • Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
  • Proficiency in statistical data analysis, lean six sigma tools and techniques for problem solving in a program management setting
  • Demonstrated ability to self-motivate and follow through on projects and be highly detail oriented
  • Previous experience managing programs in an ecommerce or retail environment would be of high-value but not required.
  • Excellent ability to communicate (written and verbal) with multiple levels of leadership as well as cross-functional business and technical teams.
  • Advanced proficiency with tools such as JIRA, SharePoint, Excel, Confluence
  • Creative problem solving, organization, attention to detail, flexibility and adaptability are crucial to the success of this role.
  • Ability to communicate complex problems clearly and concisely via PowerPoint

Basic Qualifications

  • Bachelor’s degree in Business or related field
  • 5 – 8+ years of relevant work experience
  • Certification in the field of Project Management and Agile methods is preferred

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Digital Program Manager- eCommerce Acquisition & Retention
Location: Plano, TX, United States -
Job ID: 1084809

J.C. Penney Company Inc.
Plano, Texas

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