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Salon Services Specialist

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Location: Plano, TX, United States -
Job ID: 1084771
Corporate Positions
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Job Type: Full-Time
Date Updated: Aug 7, 2019

Salon Services Specialist

J.C. Penney Company, Inc.

Plano, Texas

The Salon Services Specialist will drive business objectives by supporting all Salon Services with development, coordination, and implementation of projects by effectively leveraging data, research, and feedback.

Primary Responsibilities: .

  • Responsible for reviewing and responding to store 2-way communications

  • Assist in analysis projects

  • Coordinates and monitors the effective and consistent implementation of salon service strategies.

  • Identifies service issues that could have global impact, escalates as needed and assists in resolution and communication.

  • Supports Business Partners in Home Office and the field regarding current issues, upcoming project updates, process changes, etc.

  • Designs and/or assists in the design of services communication material delivered to Stores, Salon and senior management, using high level Excel and PowerPoint skills.

  • Analyze and interpret trends; identify effectiveness of execution; provide and develop strategic solutions to process inefficiencies.

  • Adjust and influence changes by making data driven recommendations to support multiple projects in response to changing business demands.

  • Collect data through Salon feedback, analysis and other research techniques to support the development, implementation and evaluation of Salon Service programs.

  • Stays abreast of industry trends and competitor practices in aspects of assigned area to ensure our business practices are current.

  • Performance Standards

  • Meets established performance standards for the role on a consistent basis, including driving productivity and execution results in Store and Salon.

  • Takes initiative and is flexible to make changes and analyze different opportunities with short notice.

  • Able to understand and implement Process Improvement to increase Productivity.

  • Ability to manage timelines, priorities and expectations.

  • Sound written and verbal communication skills with the ability to effectively communicate with various levels in the organization.

  • Salon Expertise and an understanding of Salon and Industry Services Processes.

Core Competencies & Accomplishments:

  • Bachelor’s degree preferred

  • 1+ years in a retail store environment

  • Detail-oriented and self-motivated

  • Strong multi-tasking and time management skills

  • Highly analytical with proficiency in Excel

  • Standard Word and PowerPoint ability

What you get:

Our corporate office, located within the exciting new development of Legacy West in Plano, Texas, supports JCPenney stores and supply chain facilities nationwide. We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. On-site campus amenities include health clinic, pharmacy, daycare and preschool, full cafeteria service, a 24-hour fitness center and free garage parking.

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

For more opportunities to join our team please visit our careers page.

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Job Title: Salon Services Specialist
Location: Plano, TX, United States -
Job ID: 1084771

J.C. Penney Company Inc.
Plano, Texas

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