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Customer Care Project Manager

Location: Plano, TX, United States -
Job ID: 1084680
Corporate Positions
Supply Chain
Job Type: Full-Time
Date Updated: Jun 14, 2019

Leads the development and implementation of Company policies by providing Customer Care-related services and programs to operating management; provides counsel and assistance on Customer Care-related matters, and ensures the effective communication of Customer Care programs.

1. Leads the development and implementation of programs, as assigned, in the areas of Customer Care support.

2. Establishes or helps to establish Customer Care standards, controls and measurements for operating management’s use.

3. Counsels Associates at all levels on the implementation and operation of Customer Care-related programs and whenever appropriate, disseminates new Customer Care management techniques and approaches to Company management.

4. Supports the development of professional Customer Care activities and attitudes throughout the Company.

5. Evaluates or supports the evaluation of Company Customer Care-related programs and activities to help ensure that Customer Care policies are implemented.

6. Works directly with stores and jcp.com customers on issue resolution.

1. Consults with management and non-management Associates in all parts of the Company concerning the operation and development of assigned Customer Care-related programs.

2. Works with other Home Office departments involved in the development and operation of Customer Care-related programs.

3. Works with Customer Care Centers concerning the operation and development of communication programs.

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Job Title: Customer Care Project Manager
Location: Plano, TX, United States -
Job ID: 1084680

J.C. Penney Company Inc.
Plano, Texas

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