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Manager

Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1084600
Job Type: Full-Time
Date Updated: Jun 10, 2019

General Description

Manager – Software Packaging and Deployment (SPAD) 

Job description 

JCPenney is looking for a thoroughly experienced, hands- on, results-oriented Manager to support the rapidly evolving and expanding Software Packaging and Deployment team. 

Responsibilities 

  1. Lead and Manage a Team of Professionals that provide Software Packaging, Patch Management to ensure Compliance and Security of Software Licensing and Patch Management 

  1. Train and Coach the Team on various attributes including Technology needed for Effective Delivery of Services 

  1. Consistent Engagement with Key Stakeholders- The Internal IT of the Enterprise, Various Departments and Field Offices- Participate to product discussions, projects, upgrades and establishment of requirements in various fora 

  1. Full Lifecycle Management of Software Packaging and Patch Management including (but not limited to): 

  • Appropriate consideration of Impact to Production Systems in implementing Changes/ Applying Patches, including Testing to ensure minimal or no impact to Production Systems 

  • Timely Communication of Patches to be applied including gaining Buy-ins / Agreement from the Applicable Stakeholders on timing of Changes 

  • Introduction of Proactive Practices in Packaging and Patching to ensure Compliance at all times, and to avoid ‘Changes’ during Peak Periods. Emerge as a Trusted Partner to all Stakeholders in the Vertical 

  • Recommendation and Execution of Automation and User Empowerment (Self Service) practices as applicable 

  • Reporting and Communication on Key Factors such as Compliance Levels, Success Ratio by various Dimensions like Departments, Technology Stack, Applications etc 

  1. Drive the Team towards greater degree of Motivation for high levels of Effectiveness and Efficiency 

  1. Participate in On-call as needed, Participate in Peak Period Coverage Activities as needed. 

  1. Ensure adherence to established processes and practices and propose improvements as may be applicable in the best interest of Technology Operations and Support there by Supporting Business Objectives 

Skills and Experience 

  • Extensive knowledge of Application packaging/repackaging tools like Flexera, AdminStudio & Wise package studio, orca. 

  • SCCM based software packaging, deployment and Flexera knowledge is a must 

  • Must be good in scripting language VB Script etc. 

  • Must have good understanding in Packaging / virtualization process, workflow, best practices and standards as well as Windows Migration 

  • Excellent understanding of software deployment testing using SCCM 

  • Knowledge of Packaging applications and software updates tools such as Flexera Admin Studio, Install Shield and Wise Package Studio 

  • Proficient in Application Remediation for Windows 

  • Proficient in Application Packaging using tools like Admin Studio/Advanced Installer 

  • Well aware of the Application Compatibility Assessment activities and Experience of Application Compatibility Troubleshooting tools like ProcMon, Process Explorer, Dependency Walker, LUA Buglight, WinDbg etc. 

Qualification Criteria 

  • Bachelor’s degree in computer science, information technology, or related field 

  • 13+ years and above experience in software packaging and deployment using SCCM 

  • Management/ Leadership Experience of 5 Years 

  • Experience of working in a Retail – Fast Paced, US Headquartered Company would be a Plus 

 

Job Title: Manager
Location: Bangalore, KA, India - Manyata Embassy Business Park, SEZ, G3 Wing A (Teak) Bloc, Floor 7-10
Job ID: 1084600

J.C. Penney Company Inc.
Plano, Texas

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