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Temp-to-Hire Customer Care Representative 1

Location: Lenexa, KS, United States - Customer Care 10500 Lackman Rd
Job ID: 1084550
Customer Care Hourly Positions
Job Type: Full-Time
Date Updated: Aug 20, 2019

General Description

Temp-to-Hire Customer Care Representative 1

 

Provides basic customer service via the telephone and other media sources with the primary objective of taking sales orders or suggesting additional products and/or services.

 

Responsibilities

·      Provides customer service via telephone and other media sources to take sales orders.

·      May assess needs and suggest alternative products or services to drive add on sales.

·      Operates a computerized system to enter sales information or conduct basic tracking/information gathering for jcpenney merchandise orders.

·      Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders.

·      Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders.

·      Performs job functions within established acceptable performance standards to include production and accuracy.

 

Skills and Characteristics:

·      Ability to appreciate the customer’s perspective. Exhibits customer service by showing empathy, patience, and treating a customer the way they would expect to be treated.

·      Good verbal communication skills: Positive attitude and approaching issues with an optimistic “can do” spirit, active listening to fully understanding and acknowledging the issue before addressing.

·      Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales.

·      Satisfactory writing skills as applicable to keyboarding communications.

·      Understanding of basic mathematical skills, including complex percentages.

·      Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate.

·      Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem solving skills.

6 months – 1 year similar tasks.

Job Title: Temp-to-Hire Customer Care Representative 1
Location: Lenexa, KS, United States - Customer Care 10500 Lackman Rd
Job ID: 1084550

J.C. Penney Company Inc.
Plano, Texas

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