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Customer Coordinator

Location: Salt Lake City, UT, United States -
Job ID: 1078385
Corporate Positions
In-Home Custom Window
Job Type: Full-Time
Date Updated: May 21, 2019

Customer Coordinator

JCPenney, one of the nation’s largest apparel and home retailers, combines an expansive footprint of nearly 870 stores across the United States and Puerto Rico with a powerful e-commerce site, jcp.com, to deliver style and value for all hard-working American families. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort. We're looking for motivated, talented individuals who can emerge as Warriors in our organization.

Summary:

Schedule all customer appointments, follow up with customers daily on order status, utilize email for notification, complete data entry, provides customer service to exceed company standards, validate order notes are updated

Key Responsibilities for this role:

Schedule Appointments

  • Manage all appointment scheduling processes
  • Schedule installation appointments according to recommended time duration guidelines
  • Route appointments for best efficiency and productivity
  • Authorize and collect balance due payment
  • Enter Profile in Scheduling system
  • Enter order in Ordering system
  • Schedule Customer Service Request appointments

Customer Service

  • Scheduling appointments in timely manner within company guidelines
  • Billing orders in accordance with the contract requirements of 14 days if customer is not ready for installation

Data Entry

  • Validate order notes are updated each time a customer is contacted
  • Validate appointments notes are added for decorator instructions
  • Enter and validate all customer profile information is accurate

Performance Standards

  • Consistently meets established performance standards for the role, including (but not limited to) product and services sales, customer service, profit, productivity, and attendance.

Skills Requirements Needed to Perform Effectively in the Role:

  • High School Diploma or equivalent
  • Two years of related call center experience
  • Customer service oriented

Our office supports JCPenney nationwide and offers a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401 (k) Savings Plan with company match, and a merchandise discount plan to JCPenney.

Job Title: Customer Coordinator
Location: Salt Lake City, UT, United States -
Job ID: 1078385

J.C. Penney Company Inc.
Plano, Texas

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