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Ops Excellence Manager

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Location: Lenexa, KS, United States -
Job ID: 1084080
Distribution/Supply Chain-Sal
Job Type: Full-Time
Date Updated: Nov 20, 2019

Identifies, designs and implements improvements to strengthen core business processes, improve operating effectiveness, and reduce costs.

Applies best practice process improvement methodology to assess current processes and identify opportunities for improvement. Performs process improvement activities by prioritizing opportunities and ensuring that processes enhance and support business priorities.

Coordinates with other key and/or related departments and management in identification and implementation of improvements to processes and policies.

Supports the implementation of new processes, systems and capabilities required to enable efficiencies and reduce costs across the organization; activities include gathering business requirements, technical design, testing, developing the required documentation, implementation and providing on-going support.

Acts as a change agent to create a business process management culture and deliver results. Supports a common approach to process improvement throughout the business unit.

Maintains thorough knowledge of best practices in the financial industry. Communicates and enforces standard operating procedures and systems relating to assigned units.

Provides input for the development of strategic plans for assigned department operations, providing input and expertise. Manages assigned operational functions to maximum potential while minimizing cost.

Assists in coaching and training process owners and team members in best practice process improvement methodology. Supports the process by engaging and assisting Associates and providing direction, coaching, feedback, and recognition, while efficiently and effectively supporting customers.

Ensures the control functions of department are effectively managed and proper reporting and control systems are in place. Assists in the evaluation of newly developed procedures and controls to ensure effective implementation that meets with established Corporate policies and procedures.

Develops and maintains good working relationships with management across the Company in the course of leading projects to ensure holistic view of solutions.


Bachelor's degree required. Lean belt desirable.

4 – 8 years progressively responsible management experience in leading process improvement efforts from inception to execution, certification in Six Sigma, Lean Manufacturing, or ITIL experience in related field. Six years of previous leadership and/or consulting


experience. Knowledge of and demonstrated experience in six sigma methodology, project execution with quantifiable value and results, experience in organizational change management and broad functional exposure.

Core Competencies: Strategic Thinking, Organizing Work, Decision Making, Building Relationships, Communication, and AdaptabilityPositional Competencies: Financial analysis, understanding of systems and technology, lean tools and methodologies.

Job Title: Ops Excellence Manager
Location: Lenexa, KS, United States -
Job ID: 1084080

J.C. Penney Company Inc.
Plano, Texas

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